What is a
Border Gateway Protocol
?

It’s the system that decides how data travels across the internet.

Border Gateway Protocol
Example

Think of the internet as a giant collection of independent networks. BGP is like the GPS for internet traffic, it figures out the best route for data to travel between these networks to reach its destination.

When an agent makes or receives a call using a CCaaS platform, the voice packets (and control data) travel from the agent’s browser or desktop across the public internet to CCaaS infrastructure and back again.

BGP decides how those packets get from A to B.

But here’s the catch: BGP wasn’t designed for speed or voice quality. It was designed for reachability and stability. That means it might choose:

A longer route with more hops
A route that avoids outages but introduces higher latency
A route that changes mid-call due to dynamic network conditions (called BGP route flapping)

Any of these conditions can introduce:

Increased round-trip times
Jitter (variation in packet arrival times)
Packet loss
Out-of-order packet delivery, which real-time protocols like WebRTC struggle to handle

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What is a Border Gateway Protocol?

Border Gateway Protocol Example

See Operata in action.

What is a
Border Gateway Protocol
?

Border Gateway Protocol
Example