Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

The ongoing waves of protests across the US are once again shining a light into the systemic failure of the criminal justice system to protect black Americans. It is an ongoing and systemic failure that we share here in Australia.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

On behalf of everyone at Operata, we want to share our deep appreciation for all those fighting so hard against this outbreak all over the world.

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Coming together through APN sees Operata and AWS deepen our alliance.

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

Driving increased CSAT through better audio quality.