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Agent Experience

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10 articles in Agent Experience

Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wav The Operata SolutionOperata is a performance

Operata and Origin Energy
Moving to the cloud in 48-hours - Origin Energy Case Study

Social distancing measures impacted contact center opera Origin Goals Seamlessly transition Origin E

Operata and PhasePacific
Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics w Phase Pacific Goals Objectively measur

Operata and HealthDirect
National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had 5 days to ensure the National Healthdirect Goals Provide a reliable helpl

Operata SaaS products launch on new AWS Marketplace for ANZ.

With Operata's strong recent customer growth it made per For coverage of the AWS Marketplace launch, see AWS

Operata teams with AWS as Select Technology Partner

Coming together through APN sees Operata and AWS deepen our alliance.

"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

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