Covid-19 sparks Trustpower's shift to working from home agents Read case study
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Agent Experience

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11 articles in Agent Experience

Whanaungatanga, better together - Trustpower Case Study

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

Call quality impacts patient outcomes - Everlight Case Study

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

Operata and PhasePacific
Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

Operata and HealthDirect
National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

Operata SaaS products launch on new AWS Marketplace for ANZ.

Today, we are pleased to announce that Operata SaaS products are available on the AWS Marketplace

Operata teams with AWS as Select Technology Partner

Coming together through APN sees Operata and AWS deepen our alliance.

"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

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