Voice is the heart of how we connect.
Our key communication interface — it’s personal, it’s immediate, it’s now.
But in the old contact center world, voice got a bad rap. Wait times, queues, IVRs in loops.
All that’s changed. Voice innovation now powers endless possibilities.
Voice is back. It’s a new world for customer experience. That's because now, voice is not just the domain of people. Machines are now able to understand our intent, semantics and sentiment, to translate or transcribe what we say and reply using the spoken word.
But while the possibilities are magical, they bely the complexity in getting these new applications right. This new world requires new tools to deliver success and measure ongoing performance.
So we decided to create them.
Our Mission
At Operata our mission is to make ‘people experience’ the measure of communications quality.
It's about better connection.
Our People
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John Mitchem
Co Founder
With a background in enterprise service management and voice network engineering, John has lead complex contact centres and large scale telephony transformation into CPaaS, UCaaS and CCaaS solutions.
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Andy Scott
Co Founder
Andy has a 20+year history in providing voice and collaboration services into global banks, utilities and enterprises. His experiences in building and operating contact centre, voice and collaboration services have driven a strong Service Managment ethos.
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Romilly Blackburn
Co Founder
With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.
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Manoj Perera
Principal Engineer
A full stack developer & architect with 15+ years in leading software teams, Manoj's career has seen him lead product development across a range of CPaaS and cloud based messaging applications.
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Joey Lee
Full Stack Engineer
Joey's a passionate software developer that loves programming to solve problems and build great things. She is a regular open source contributor and currently loves going deep in Golang, Node and Kotlin.
Our Values
For us, better connection is something we live — with our people, customers, partners and our team:
Execute the why.
Grow with purpose.
Play the long game.
Build respect, value relationships.
Progress over perfection.
Act and iterate.
Be fearless.
Be empowered to innovate without fear.
We're customers too.
We solve the problems we have.
Impress yourself.
Do it because you think it is valuable.
Leave it better than we found it.
Use our knowledge to do some good.
Be thoughtful.
Think first, empathize, consider our impact.