New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights.. Read the post

How people use Operata
- PLATFORM
  - Why Operata?
    Voice leading innovation
  - Operata Platform
    CCaaS observability in one place
- BY CAPABILITY
  - Monitoring
    Every second, every call, every agent
  - Assurance
    End-to-end performance, benchmarking & testing
  - Insights
    Proactive answers for data driven decisions
- BY TEAM
  - IT Operations
    Reduce MTTR & save money
  - Contact Center Transformation
    Move to CCaaS faster
  - Home Workers
    Optimise for AX & CX
Resources
- COMPANY
  - Our Story
    Singing in the clouds
  - Partners
    Our partner ecosystem
  - Jobs
    Careers at Operata
- CUSTOMERS
  - Help Center
    Guides, advice & FAQs
  - Case Studies
    Hear from our customers
  - Whitepapers
    Our latest reads
- DEVELOPERS
  - Docs
    Full Dev guides & API docs
  - Changelog
    Latest releases & updates
  - Status
    Current service availability
Pricing
Blog
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Attending Enterprise Connect 2022?

Let’s meet up and have a chat in Orlando

Trusted by customer-centric enterprises

What is Operata?

Real-time performance monitoring & assurance for cloud contact centers

WHO'S ATTENDING?

John Mitchem

Co-founder & CTO

With a background in enterprise service management and voice network engineering, John has led complex contact centres and large scale telephony transformation into CPaaS, UCaaS and CCaaS solutions.
Romilly Blackburn

Co-founder & CEO

With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.

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