Operata collects performance data, learns then acts.
Simulating conditions, assisting agents and communicating with your Devops stack.
Continuously measure performance quality and qualitative data for every agent.
AI & machine learning monitors quality and suggests actions direct to the agent.
Set control levels across any metric, integrated alerting with your current tools.
Continuous quality assurance with on demand, periodic and end-to-end load testing
Make data driven decisions from detailed reports and dashboards.
Indepently measure cloud service performance and take action.
How it Works
Monitors quantitative data — WebRTC, network stats and combines with agent feedback.
Performance issues, MOS, jitter, packet loss, network information. Every second, every call.
Operata learns, makes decisions and takes action – running tests, measuring data and recommending fixes.
Conversational UI to for agent resolution, interaction, and qualitative data collection.