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Operata Operata

Cloud contact. Front and centre.

It's all we do – combine the best platforms, services and our own tools to tailor an end‑to‑end solution for you.

Operata Managed Services

Tailored CCaaS. Fully managed. 24x7x365 support. Full SLAs.

We design, build, host and manage solutions built on Twilio and AWS including Contact Center solutions Twilio Flex and Amazon Connect. Out-of-the-box offerings include:

Twilio Flex-as-a-Service

Tailored, hosted and managed Twilio Flex Contact Centers.

Amazon Connect-as-a-Service

Tailored, hosted and managed Amazon Connect Contact Centers.

Your Solution-as-a-Service

Cloud hosting and management of your custom apps.

Test programs

Continuous quality assurance and Performance testing.

  • Security First

    Our cloud stack partners are ISO 27001 and GDPR Privacy Shield compliant
  • Leading Support

    Conversations not tickets. We Support you across every time zone, 24 hours a day, 7 days a week.
  • Great Pricing

    Deep partnerships and high-volume traffic enable us to offer the best pricing options in the market.

Operata Consulting

Customer Experience First

Cloud communications is transforming the contact center.

Starting with the Operata Design Sprint, we work through the problem, ideate solutions with your team, prototype and test with real users.

Discover

Get to the ‘Why’

Analyse

Focus on the ‘How’

Prototype

Dive into the ‘What’

Build

Doing the ‘Do’

Run & Optimise

The ‘tune up’

Your Agile partners (Yes really).

We then build and iterate alongside you, taking you from project inception to BAU operations and everything in between.

Operata Platform

Customer & agent experience management for Cloud Contact Centers.

Benchmark, analyse and continuously improve your CX.

Let's start Operating.


Find out more from one of our friendly Operatas.