Customers who trust Operata

Trusted by Iconic Brands

What are some of the proven customer outcomes?

Centene | Establishing Baselines to Accelerate and De-risk Migration

Centene engaged Operata at a critical point in their Amazon Connect rollout, with unresolved technical issues jeopardizing audit outcomes and impacting revenue.

Through the Operata Migration Velocity Program, we enabled Centene to define and measure baseline performance standards across both internal agent teams and external BPOs, creating a unified view of service quality and compliance.

This real-time observability allowed Centene to identify the root causes of degraded experience—including previously undetected network, endpoint, and third-party issues—and address them with data-driven precision. By aligning Contact Lens insights with technical drivers and establishing benchmarks for “what good looks like,” Centene regained confidence in their Amazon Connect implementation.

The clarity and control provided by Operata not only resolved compliance risks but also accelerated their migration plans, supporting the transition from Genesys and underpinning a $450K AWS Marketplace deal.

SSA | De-risking at Scale with Testing and Observability

The U.S. Social Security Administration (SSA) turned to Operata to ensure the success of their ambitious Amazon Connect migration involving over 5,000 agents.

Operata’s inclusion in the pre-migration phase aligned perfectly with CMH objectives, replacing a costly and delayed legacy testing vendor with a managed load test—executed in weeks instead of months. In parallel, SSA fast-tracked Operata observability into production, completing technical, commercial, and security approvals in record time.

This combination gave SSA the confidence to proceed with the agent rollout, delivering real-time insight into migration health and enabling early detection of environment and agent-level issues. T

he engagement exemplified how proactive risk mitigation, testing, and visibility accelerate execution and revenue realization, setting the stage for a $1M+ annual AWS Marketplace commitment.

‍