
Amazon Connect is a cloud contact center platform from AWS.

Amazon Connect is a cloud contact center platform from AWS. With Operata, observability spans technical data such as real-time voice quality metrics (jitter, latency, packet loss, MOS) and agent environment details through Agent Copilot (device health, headset status, browser performance, CPU, and network). It also covers operational data including agent states, call flows, queue activity, and routing behavior, providing visibility into how the platform is performing in the moment. On the experience side, customer sentiment and conversation insights are available via Amazon Contact Lens, allowing service teams to detect CX-impacting events like audio degradation, routing errors, or negative sentiment trends before they escalate.
Amazon Lex is a service for building conversational interfaces with voice and text.
Amazon Lex is a service for building conversational interfaces with voice and text. It uses automatic speech recognition and natural language understanding to create chatbots and voice bots.
Genesys Cloud is a contact center platform that unifies voice, digital, and workforce managment
Genesys Cloud is a contact center platform that brings together voice, chat, email, and digital channels in a single environment. Operata enables real-time visibility into agent status, interaction handling, and queue dynamics. Voice quality measures such as jitter, round-trip time, and packet loss highlight CX-impacting events including sudden call quality drops, unexpected disconnects, or customers waiting too long in queue.
NICE CXOne is a cloud-native platform for customer experience management.
NICE CXOne is a cloud-native customer experience solution designed for large-scale service operations. With Operata, you can track agent activity, interaction progress, and routing in the moment. Continuous monitoring of session quality — latency, packet delivery, jitter, and MOS — helps surface CX-impacting events like audio distortion, stalled call transfers, or delayed response handling.
Bring CX Observability to Salesforce Service Cloud Voice
Bring CX Observability to ServiceNow Service Management apps.
Twilio is a cloud communications platform offering APIs for voice, messaging, video, and a...
Twilio is a cloud communications platform offering APIs for voice, messaging, video, and authentication. It is used to embed communication capabilities directly into applications.
Bring CX Observability to Zendesk Agent Workspace.

8x8 is cloud-based communication services including voice, video, chat, and contact center...

8x8 is cloud-based communication services including voice, video, chat, and contact center functionality. It supports unified communications and customer engagement across multiple channels.

ASAPP is AI software for customer service agents.

ASAPP is AI software for customer service agents. It provides real-time assistance to improve efficiency and response quality during customer interactions.
.png)
Ada offers AI-powered chatbots for customer service.
.png)
Ada offers AI-powered chatbots for customer service. It is designed to automate support conversations and provide instant responses across digital channels.

Aisera is AI-driven service automation for IT, HR, and customer support.

Aisera is AI-driven service automation for IT, HR, and customer support. It uses natural language processing to handle requests and resolve issues automatically.
Avaamo is a conversational AI platform supporting voice and text interactions.
Avaamo is a conversational AI platform supporting voice and text interactions. It is used to build virtual assistants and automate customer service tasks.
Bland is AI-driven conversational voice experiences.
Bland is AI-driven conversational voice experiences. It focuses on enabling natural and automated spoken interactions for customer-facing use cases.

Boost.ai offers conversational AI for automating customer service.

Boost.ai offers conversational AI for automating customer service. It enables organizations to deploy chat and voice bots across industries and use cases.

Calabrio is workforce engagement and customer interaction solutions.

Calabrio is workforce engagement and customer interaction solutions. It supports call recording, workforce management, and customer feedback.

CallMiner specializes in speech and interaction analytics.

CallMiner specializes in speech and interaction analytics. It uses AI to transcribe and analyze conversations for improved customer engagement.

Cartesia builds real-time AI voice applications.

Cartesia builds real-time AI voice applications. It supports interactive spoken interfaces and conversational experiences for developers and businesses.

Cisco Webex is cloud-based collaboration and communication tools including meetings, messaging and voice

Cisco Webex is cloud-based collaboration and communication tools including meetings, messaging, calling, and contact center services. It is designed to support enterprise communication needs.

Cognigy is a conversational automation platform.

Cognigy is a conversational automation platform. It supports building voice and chatbots for customer service and enterprise automation.

ContentGuru is cloud-based contact center solutions for large organizations.

ContentGuru is cloud-based contact center solutions for large organizations. It supports multichannel customer engagement and large-scale service operations.

Cresta is AI tools for assisting customer service agents.

Cresta is AI tools for assisting customer service agents. It provides real-time suggestions and automation during live interactions.

Daily is APIs for real-time audio and video.

Daily is APIs for real-time audio and video. It is used by developers to build communication tools and interactive voice and video applications.

Decagon builds AI systems for conversational interfaces.

Decagon builds AI systems for conversational interfaces. It focuses on enabling natural language interactions for customer service and business applications.

ElevenLabs is a company specializing in AI-generated synthetic voices.

ElevenLabs is a company specializing in AI-generated synthetic voices. It offers tools for creating lifelike speech in multiple languages and use cases.

Five9 is a cloud contact center platform supporting inbound, outbound, and omnichannel customer service

Five9 is a cloud contact center platform supporting inbound, outbound, and omnichannel customer interactions. It is tools for managing calls, messaging, and digital engagement.

Google Contact Center AI (CCAI) is tools for building AI-powered customer service solution...

Google Contact Center AI (CCAI) is tools for building AI-powered customer service solutions. It includes virtual agents and agent assist features.

Gridspace is voice AI systems for contact centers.

Gridspace is voice AI systems for contact centers. It enables automated conversation handling and real-time interaction management.

Gryphon.ai is compliance-focused communication tools.

Gryphon.ai is compliance-focused communication tools. It supports call recording, monitoring, and compliance management for customer interactions.

Hume is AI systems focused on emotional intelligence in speech.

Hume is AI systems focused on emotional intelligence in speech. It enables applications to detect and respond to emotion in voice interactions.

IBM Watson offers AI services including conversational AI for customer service.

IBM Watson offers AI services including conversational AI for customer service. It supports chatbots, voice agents, and natural language understanding.

Intellipeer is cloud communications with AI-driven automation.

Intellipeer is cloud communications with AI-driven automation. It offers voice, messaging, and workflow tools for customer engagement.

Invoca specializes in conversation intelligence for phone calls.

Invoca specializes in conversation intelligence for phone calls. It tracks and analyzes spoken interactions for marketing and customer service use cases.

Kore.ai is a conversational AI platform.

Kore.ai is a conversational AI platform. It supports virtual assistants for voice and chat across customer service, HR, and IT.

LevelAI is AI tools for conversation evaluation and coaching.

LevelAI is AI tools for conversation evaluation and coaching. It helps organizations assess and improve customer interactions.

LiveKit is an open-source platform for building real-time voice and video applications.

LiveKit is an open-source platform for building real-time voice and video applications. It is APIs and SDKs for developers to integrate live communication features.

Liveperson is a conversational AI platform supporting messaging and voice.

Liveperson is a conversational AI platform supporting messaging and voice. It enables businesses to automate and manage customer interactions at scale.

Medallia is customer and employee experience management tools.

Medallia is customer and employee experience management tools. It collects and analyzes feedback from multiple channels to improve experiences.

NLX is voice and chat automation tools.

NLX is voice and chat automation tools. It enables businesses to create conversational workflows for customer service.

Netomi offers AI-powered virtual agents for customer service.

Netomi offers AI-powered virtual agents for customer service. It focuses on automating ticket resolution and chat interactions.

Nextiva is unified communications and cloud contact center services.

Nextiva is unified communications and cloud contact center services. It includes calling, messaging, and customer engagement capabilities for businesses.

Observe.ai applies AI to transcribe and process customer conversations.

Observe.ai applies AI to transcribe and process customer conversations. It focuses on quality assurance and coaching for contact center agents.

Odigo is cloud contact center solutions with support for voice and digital channels.

Odigo is cloud contact center solutions with support for voice and digital channels. It is designed for large organizations managing customer interactions at scale.

Omilia is conversational AI solutions for voice and chat.

Omilia is conversational AI solutions for voice and chat. It is designed for building natural, end-to-end virtual assistant experiences.

Onereach.ai is a conversational AI and automation platform.

Onereach.ai is a conversational AI and automation platform. It supports workflow automation through natural language interactions.

Parloa offers AI-powered voice and chatbots for customer service.

Parloa offers AI-powered voice and chatbots for customer service. It enables businesses to automate routine interactions across channels.
Pipecat enables AI-driven conversational voice platforms.
Pipecat enables AI-driven conversational voice platforms. It is tools for creating voice interactions and managing real-time conversations.

PolyAI is enterprise conversational voice assistants.

PolyAI is enterprise conversational voice assistants. Its technology is designed for natural, human-like conversations across industries such as retail, travel, and financial services.

Qualtrics is a platform for experience management.

Qualtrics is a platform for experience management. It collects customer and employee feedback to inform decision-making.

Quiq is messaging-based customer engagement tools.

Quiq is messaging-based customer engagement tools. It supports SMS, chat, and social messaging for service teams.

Replicant is AI-powered voice agents.

Replicant is AI-powered voice agents. Its virtual agents handle customer calls and service interactions automatically.

Retell builds AI-powered conversational voice applications.

Retell builds AI-powered conversational voice applications. It is tools for creating voice-based user interactions in customer service and other domains.

RingCentral is cloud-based communications including telephony, messaging, video, and conta...

RingCentral is cloud-based communications including telephony, messaging, video, and contact center functionality. It supports both internal collaboration and customer engagement.

Sierra builds conversational AI systems for customer service.

Sierra builds conversational AI systems for customer service. It focuses on creating natural dialogue experiences for handling service requests.

Sinch is global cloud communications services with APIs for messaging, voice, and video.

Sinch is global cloud communications services with APIs for messaging, voice, and video. It is designed for large-scale communication deployments.

SoundhoundAI is voice AI technology.

SoundhoundAI is voice AI technology. It provides tools for speech recognition and natural language understanding across industries.

Sprinklr offers a unified platform for customer experience management.

Sprinklr offers a unified platform for customer experience management. It supports messaging, social, and digital customer interactions.
.jpeg)
Squaretalk is cloud contact center and communication tools.
.jpeg)
Squaretalk is cloud contact center and communication tools. It supports voice and messaging for customer service teams.
Talkdesk is a cloud-native contact center platform.
Talkdesk is a cloud-native contact center platform. It enables organizations to manage inbound and outbound interactions across voice and digital channels.

Telnyx is a communications platform that is APIs for voice, messaging, and connectivity.

Telnyx is a communications platform that is APIs for voice, messaging, and connectivity. It enables developers to build and customize communication workflows.
VAPI is APIs for creating AI-powered voice assistants.
VAPI is APIs for creating AI-powered voice assistants. It enables developers to integrate real-time, natural voice interactions into applications.

Verint offers customer engagement and workforce solutions.

Verint offers customer engagement and workforce solutions. It is tools for call recording, workforce optimization, and feedback management.

Vonage is cloud communications services for both unified communications and contact center...

Vonage is cloud communications services for both unified communications and contact centers. It supports voice, messaging, video, and multichannel engagement.

Yellow.ai is conversational AI for automating customer service.

Yellow.ai is conversational AI for automating customer service. It supports chat, voice, and messaging across multiple languages and regions.

Zoom offers video conferencing, telephony, and contact center solutions.

Zoom offers video conferencing, telephony, and contact center solutions. It supports meetings, customer engagement, and communication across multiple channels.
Customers
To request Verification for a CX Platform you are using visit: https://operata.com/customer-integration-verification
Software Vendors
To request Verification for your AI Customer Service, CCaaS, Voice AI or CX Product visit: https://operata.com/isv-integration-verification
For listed Integrations there is no charge for Verification. For custom, in-house developed applications complete one of the forms above and we will come back to you. Typically new Verified platforms can be supported with little or no cost.
Verified Platforms
Platforms listed as Verified in the Operata Integrations Hub are ready for immediate data collection.
Other Platforms (Not yet Verified)Platform integrations that are yet to be Verified may require quality review by an Operata CX specialist before traces are fully visible.
This ensures data accuracy and proper correlation across systems.
Request Verification
Customers
To request Verification for a CX Platform you are using visit: https://operata.com/customer-integration-verification
Software Vendors
To request Verification for your AI Customer Service, CCaaS, Voice AI or CX Product visit: https://operata.com/isv-integration-verification
Operata uses an event-driven architecture:
For Amazon Connect specifically, Operata also supports orchestration deployment in AWS (Operata Cloud Orchestrator) to manage heartbeat agents, job scheduling, and virtual agent bot logic.
Some of the supported systems include:
Operata supports several integration approaches:
Browser plugin / endpoint integrations for agent environments and devices (WebRTC, softphones, headsets, etc.).
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo