OPERATA INTEGRATIONS & APIS
Event-driven architecture to collect and feed insights across your CX systems.
Use out-of-the-box integrations to get started quickly, and distribute real-time insights via event-driven REST APIs.
Operata Platform Integration Features
Harmonize CX data and send real-time Operata insights to any system.
Integration
REST API
Use the standards-based API to retrieve complete Operata data, Contact Trace Records, Contact Flow Records, Contact Summary data, and more.
Data Exchange
Collect 3rd-party data with out-of-the-box integrations and send Operata insights to any system using our event-driven APIs.
CCaaS Orchestration
Operata Cloud Orchestrator easily deploys in AWS for Amazon Connect to enable Operata Heartbeat agent orchestration, job management, and virtual agent bot.
Data Collection
Web Browser Plugins
Agent web browser plugins for Google Chrome and Microsoft Edge enable easy deployment of robust data collection and real-time monitoring services that integrate seamlessly with most agent desktop software.
Endpoint Integrations
Pre-built integrations to popular endpoint software for real-time monitoring of SIP endpoints, WebRTC signaling, agent status, softphone states, headsets, built-in microphones, and more.
CX Data Integrations
Preconfigured integrations to CCaaS data sources for call detail records, agent states, agent and customer sentiment, screen recording metadata, and more.
CCaaS Integrations
Amazon Connect
Operata adds CX Observability to Amazon Connect and Contact Lens to accelerate time-to-value and spark insights from technical, operations, and experience data.
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Genesys Cloud CXâ„¢
Bring CX Observability to Genesys Cloud CXâ„¢ with Operata's AX Copilot agent browser plugins for Google Chrome and Microsoft Edge.
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NICE CXone
Bring CX Observability to NICE CXone with Operata's AX Copilot agent browser plugins for Google Chrome and Microsoft Edge.
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CRM Integrations
Salesforce
Add an AX Copilot to your Salesforce Service Cloud agent-facing apps with Operata's browser plugins for Google Chrome and Microsoft Edge.
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ServiceNow
Add an AX Copilot to your ServiceNow agent-facing service management apps with Operata's browser plugins for Google Chrome and Microsoft Edge.
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Zendesk
Add an AX Copilot to your Zendesk agent-facing apps with Operata's browser plugins for Google Chrome and Microsoft Edge.
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