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Verified
CCaaS

Amazon Connect

Amazon Connect is a cloud contact center platform from AWS.

Amazon Connect

Verified

Amazon Connect is a cloud contact center platform from AWS. With Operata, observability spans technical data such as real-time voice quality metrics (jitter, latency, packet loss, MOS) and agent environment details through Agent Copilot (device health, headset status, browser performance, CPU, and network). It also covers operational data including agent states, call flows, queue activity, and routing behavior, providing visibility into how the platform is performing in the moment. On the experience side, customer sentiment and conversation insights are available via Amazon Contact Lens, allowing service teams to detect CX-impacting events like audio degradation, routing errors, or negative sentiment trends before they escalate.

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Verified
CCaaS

Amazon Lex

Amazon Lex is a service for building conversational interfaces with voice and text.

Amazon Lex

Verified

Amazon Lex is a service for building conversational interfaces with voice and text. It uses automatic speech recognition and natural language understanding to create chatbots and voice bots.

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Verified
CCaaS

Genesys Cloud

Genesys Cloud is a contact center platform that unifies voice, digital, and workforce managment

Genesys Cloud

Verified

Genesys Cloud is a contact center platform that brings together voice, chat, email, and digital channels in a single environment. Operata enables real-time visibility into agent status, interaction handling, and queue dynamics. Voice quality measures such as jitter, round-trip time, and packet loss highlight CX-impacting events including sudden call quality drops, unexpected disconnects, or customers waiting too long in queue.

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Verified
CCaaS

NICE CXOne

NICE CXOne is a cloud-native platform for customer experience management.

NICE CXOne

Verified

NICE CXOne is a cloud-native customer experience solution designed for large-scale service operations. With Operata, you can track agent activity, interaction progress, and routing in the moment. Continuous monitoring of session quality — latency, packet delivery, jitter, and MOS — helps surface CX-impacting events like audio distortion, stalled call transfers, or delayed response handling.

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Verified
CPaaS

Twilio

Twilio is a cloud communications platform offering APIs for voice, messaging, video, and a...

Twilio

Verified

Twilio is a cloud communications platform offering APIs for voice, messaging, video, and authentication. It is used to embed communication capabilities directly into applications.

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Unverified
CCaaS

8x8

8x8 is cloud-based communication services including voice, video, chat, and contact center...

8x8

Unverified

8x8 is cloud-based communication services including voice, video, chat, and contact center functionality. It supports unified communications and customer engagement across multiple channels.

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Unverified
AI Customer Service

ASAPP

ASAPP is AI software for customer service agents.

ASAPP

Unverified

ASAPP is AI software for customer service agents. It provides real-time assistance to improve efficiency and response quality during customer interactions.

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Unverified
AI Customer Service

Ada

Ada offers AI-powered chatbots for customer service.

Ada

Unverified

Ada offers AI-powered chatbots for customer service. It is designed to automate support conversations and provide instant responses across digital channels.

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Unverified
AI Customer Service

Aisera

Aisera is AI-driven service automation for IT, HR, and customer support.

Aisera

Unverified

Aisera is AI-driven service automation for IT, HR, and customer support. It uses natural language processing to handle requests and resolve issues automatically.

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Unverified
AI Customer Service

Avaamo

Avaamo is a conversational AI platform supporting voice and text interactions.

Avaamo

Unverified

Avaamo is a conversational AI platform supporting voice and text interactions. It is used to build virtual assistants and automate customer service tasks.

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Verified
VoiceAI

Bland

Bland is AI-driven conversational voice experiences.

Bland

Verified

Bland is AI-driven conversational voice experiences. It focuses on enabling natural and automated spoken interactions for customer-facing use cases.

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Unverified
AI Customer Service

Boost.ai

Boost.ai offers conversational AI for automating customer service.

Boost.ai

Unverified

Boost.ai offers conversational AI for automating customer service. It enables organizations to deploy chat and voice bots across industries and use cases.

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Unverified
AI Customer Service

Calabrio

Calabrio is workforce engagement and customer interaction solutions.

Calabrio

Unverified

Calabrio is workforce engagement and customer interaction solutions. It supports call recording, workforce management, and customer feedback.

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Unverified
AI Customer Service

CallMiner

CallMiner specializes in speech and interaction analytics.

CallMiner

Unverified

CallMiner specializes in speech and interaction analytics. It uses AI to transcribe and analyze conversations for improved customer engagement.

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Unverified
VoiceAI

Cartesia

Cartesia builds real-time AI voice applications.

Cartesia

Unverified

Cartesia builds real-time AI voice applications. It supports interactive spoken interfaces and conversational experiences for developers and businesses.

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Unverified
CCaaS

Cisco Webex

Cisco Webex is cloud-based collaboration and communication tools including meetings, messaging and voice

Cisco Webex

Unverified

Cisco Webex is cloud-based collaboration and communication tools including meetings, messaging, calling, and contact center services. It is designed to support enterprise communication needs.

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Unverified
AI Customer Service

Cognigy

Cognigy is a conversational automation platform.

Cognigy

Unverified

Cognigy is a conversational automation platform. It supports building voice and chatbots for customer service and enterprise automation.

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Unverified
CCaaS

ContentGuru

ContentGuru is cloud-based contact center solutions for large organizations.

ContentGuru

Unverified

ContentGuru is cloud-based contact center solutions for large organizations. It supports multichannel customer engagement and large-scale service operations.

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Unverified
AI Customer Service

Cresta

Cresta is AI tools for assisting customer service agents.

Cresta

Unverified

Cresta is AI tools for assisting customer service agents. It provides real-time suggestions and automation during live interactions.

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Unverified
VoiceAI

Daily

Daily is APIs for real-time audio and video.

Daily

Unverified

Daily is APIs for real-time audio and video. It is used by developers to build communication tools and interactive voice and video applications.

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Unverified
AI Customer Service

Decagon

Decagon builds AI systems for conversational interfaces.

Decagon

Unverified

Decagon builds AI systems for conversational interfaces. It focuses on enabling natural language interactions for customer service and business applications.

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Unverified
VoiceAI

ElevenLabs

ElevenLabs is a company specializing in AI-generated synthetic voices.

ElevenLabs

Unverified

ElevenLabs is a company specializing in AI-generated synthetic voices. It offers tools for creating lifelike speech in multiple languages and use cases.

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Unverified
CCaaS

Five9

Five9 is a cloud contact center platform supporting inbound, outbound, and omnichannel customer service

Five9

Unverified

Five9 is a cloud contact center platform supporting inbound, outbound, and omnichannel customer interactions. It is tools for managing calls, messaging, and digital engagement.

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Unverified
AI Customer Service

Google CCAI

Google Contact Center AI (CCAI) is tools for building AI-powered customer service solution...

Google CCAI

Unverified

Google Contact Center AI (CCAI) is tools for building AI-powered customer service solutions. It includes virtual agents and agent assist features.

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Unverified
AI Customer Service

Gridspace

Gridspace is voice AI systems for contact centers.

Gridspace

Unverified

Gridspace is voice AI systems for contact centers. It enables automated conversation handling and real-time interaction management.

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Unverified
AI Customer Service

Gryphon.ai

Gryphon.ai is compliance-focused communication tools.

Gryphon.ai

Unverified

Gryphon.ai is compliance-focused communication tools. It supports call recording, monitoring, and compliance management for customer interactions.

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Unverified
VoiceAI

Hume

Hume is AI systems focused on emotional intelligence in speech.

Hume

Unverified

Hume is AI systems focused on emotional intelligence in speech. It enables applications to detect and respond to emotion in voice interactions.

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Unverified
AI Customer Service

IBM Watson

IBM Watson offers AI services including conversational AI for customer service.

IBM Watson

Unverified

IBM Watson offers AI services including conversational AI for customer service. It supports chatbots, voice agents, and natural language understanding.

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Unverified
AI Customer Service

Intellipeer

Intellipeer is cloud communications with AI-driven automation.

Intellipeer

Unverified

Intellipeer is cloud communications with AI-driven automation. It offers voice, messaging, and workflow tools for customer engagement.

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Unverified
AI Customer Service

Invoca

Invoca specializes in conversation intelligence for phone calls.

Invoca

Unverified

Invoca specializes in conversation intelligence for phone calls. It tracks and analyzes spoken interactions for marketing and customer service use cases.

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Unverified
AI Customer Service

Kore.ai

Kore.ai is a conversational AI platform.

Kore.ai

Unverified

Kore.ai is a conversational AI platform. It supports virtual assistants for voice and chat across customer service, HR, and IT.

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Unverified
AI Customer Service

LevelAI

LevelAI is AI tools for conversation evaluation and coaching.

LevelAI

Unverified

LevelAI is AI tools for conversation evaluation and coaching. It helps organizations assess and improve customer interactions.

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Verified
VoiceAI

LiveKit

LiveKit is an open-source platform for building real-time voice and video applications.

LiveKit

Verified

LiveKit is an open-source platform for building real-time voice and video applications. It is APIs and SDKs for developers to integrate live communication features.

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Unverified
AI Customer Service

Liveperson

Liveperson is a conversational AI platform supporting messaging and voice.

Liveperson

Unverified

Liveperson is a conversational AI platform supporting messaging and voice. It enables businesses to automate and manage customer interactions at scale.

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Unverified
AI Customer Service

Medallia

Medallia is customer and employee experience management tools.

Medallia

Unverified

Medallia is customer and employee experience management tools. It collects and analyzes feedback from multiple channels to improve experiences.

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Unverified
AI Customer Service

NLX

NLX is voice and chat automation tools.

NLX

Unverified

NLX is voice and chat automation tools. It enables businesses to create conversational workflows for customer service.

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Unverified
AI Customer Service

Netomi

Netomi offers AI-powered virtual agents for customer service.

Netomi

Unverified

Netomi offers AI-powered virtual agents for customer service. It focuses on automating ticket resolution and chat interactions.

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Unverified
CCaaS

Nextiva

Nextiva is unified communications and cloud contact center services.

Nextiva

Unverified

Nextiva is unified communications and cloud contact center services. It includes calling, messaging, and customer engagement capabilities for businesses.

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Unverified
AI Customer Service

Observe.ai

Observe.ai applies AI to transcribe and process customer conversations.

Observe.ai

Unverified

Observe.ai applies AI to transcribe and process customer conversations. It focuses on quality assurance and coaching for contact center agents.

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Unverified
CCaaS

Odigo

Odigo is cloud contact center solutions with support for voice and digital channels.

Odigo

Unverified

Odigo is cloud contact center solutions with support for voice and digital channels. It is designed for large organizations managing customer interactions at scale.

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Unverified
AI Customer Service

Omilia

Omilia is conversational AI solutions for voice and chat.

Omilia

Unverified

Omilia is conversational AI solutions for voice and chat. It is designed for building natural, end-to-end virtual assistant experiences.

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Unverified
AI Customer Service

Onereach.ai

Onereach.ai is a conversational AI and automation platform.

Onereach.ai

Unverified

Onereach.ai is a conversational AI and automation platform. It supports workflow automation through natural language interactions.

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Unverified
AI Customer Service

Parloa

Parloa offers AI-powered voice and chatbots for customer service.

Parloa

Unverified

Parloa offers AI-powered voice and chatbots for customer service. It enables businesses to automate routine interactions across channels.

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Verified
VoiceAI

Pipecat

Pipecat enables AI-driven conversational voice platforms.

Pipecat

Verified

Pipecat enables AI-driven conversational voice platforms. It is tools for creating voice interactions and managing real-time conversations.

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Verified
VoiceAI

PolyAI

PolyAI is enterprise conversational voice assistants.

PolyAI

Verified

PolyAI is enterprise conversational voice assistants. Its technology is designed for natural, human-like conversations across industries such as retail, travel, and financial services.

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Unverified
AI Customer Service

Qualtrics

Qualtrics is a platform for experience management.

Qualtrics

Unverified

Qualtrics is a platform for experience management. It collects customer and employee feedback to inform decision-making.

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Unverified
AI Customer Service

Quiq

Quiq is messaging-based customer engagement tools.

Quiq

Unverified

Quiq is messaging-based customer engagement tools. It supports SMS, chat, and social messaging for service teams.

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Unverified
AI Customer Service

Replicant

Replicant is AI-powered voice agents.

Replicant

Unverified

Replicant is AI-powered voice agents. Its virtual agents handle customer calls and service interactions automatically.

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Unverified
VoiceAI

Retell

Retell builds AI-powered conversational voice applications.

Retell

Unverified

Retell builds AI-powered conversational voice applications. It is tools for creating voice-based user interactions in customer service and other domains.

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Unverified
CCaaS

RingCentral

RingCentral is cloud-based communications including telephony, messaging, video, and conta...

RingCentral

Unverified

RingCentral is cloud-based communications including telephony, messaging, video, and contact center functionality. It supports both internal collaboration and customer engagement.

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Unverified
AI Customer Service

Sierra

Sierra builds conversational AI systems for customer service.

Sierra

Unverified

Sierra builds conversational AI systems for customer service. It focuses on creating natural dialogue experiences for handling service requests.

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Unverified
CPaaS

Sinch

Sinch is global cloud communications services with APIs for messaging, voice, and video.

Sinch

Unverified

Sinch is global cloud communications services with APIs for messaging, voice, and video. It is designed for large-scale communication deployments.

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Unverified
AI Customer Service

SoundhoundAI

SoundhoundAI is voice AI technology.

SoundhoundAI

Unverified

SoundhoundAI is voice AI technology. It provides tools for speech recognition and natural language understanding across industries.

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Unverified
AI Customer Service

Sprinklr

Sprinklr offers a unified platform for customer experience management.

Sprinklr

Unverified

Sprinklr offers a unified platform for customer experience management. It supports messaging, social, and digital customer interactions.

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Unverified
AI Customer Service

Squaretalk

Squaretalk is cloud contact center and communication tools.

Squaretalk

Unverified

Squaretalk is cloud contact center and communication tools. It supports voice and messaging for customer service teams.

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Unverified
CCaaS

Talkdesk

Talkdesk is a cloud-native contact center platform.

Talkdesk

Unverified

Talkdesk is a cloud-native contact center platform. It enables organizations to manage inbound and outbound interactions across voice and digital channels.

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Unverified
CPaaS

Telnyx

Telnyx is a communications platform that is APIs for voice, messaging, and connectivity.

Telnyx

Unverified

Telnyx is a communications platform that is APIs for voice, messaging, and connectivity. It enables developers to build and customize communication workflows.

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Verified
VoiceAI

VAPI

VAPI is APIs for creating AI-powered voice assistants.

VAPI

Verified

VAPI is APIs for creating AI-powered voice assistants. It enables developers to integrate real-time, natural voice interactions into applications.

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Unverified
AI Customer Service

Verint

Verint offers customer engagement and workforce solutions.

Verint

Unverified

Verint offers customer engagement and workforce solutions. It is tools for call recording, workforce optimization, and feedback management.

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Unverified
CCaaS

Vonage

Vonage is cloud communications services for both unified communications and contact center...

Vonage

Unverified

Vonage is cloud communications services for both unified communications and contact centers. It supports voice, messaging, video, and multichannel engagement.

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Unverified
AI Customer Service

Yellow.ai

Yellow.ai is conversational AI for automating customer service.

Yellow.ai

Unverified

Yellow.ai is conversational AI for automating customer service. It supports chat, voice, and messaging across multiple languages and regions.

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Unverified
CCaaS

Zoom

Zoom offers video conferencing, telephony, and contact center solutions.

Zoom

Unverified

Zoom offers video conferencing, telephony, and contact center solutions. It supports meetings, customer engagement, and communication across multiple channels.

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Integrations

Frequently Asked Quesitons

How do I request an integration becomes Verified? Is there a cost for Verification?

Customers
To request Verification for a CX Platform you are using visit: https://operata.com/customer-integration-verification

Software Vendors
To request Verification for your AI Customer Service, CCaaS, Voice AI or CX Product visit: https://operata.com/isv-integration-verification

For listed Integrations there is no charge for Verification. For custom, in-house developed applications complete one of the forms above and we will come back to you. Typically new Verified platforms can be supported with little or no cost.

What is the difference between a Verified and Unverified Integration?

Verified Platforms
Platforms listed as Verified in the Operata Integrations Hub are ready for immediate data collection.
Other Platforms (Not yet Verified)Platform integrations that are yet to be Verified may require quality review by an Operata CX specialist before traces are fully visible.

This ensures data accuracy and proper correlation across systems.

Request Verification

Customers
To request Verification for a CX Platform you are using visit: https://operata.com/customer-integration-verification

Software Vendors
To request Verification for your AI Customer Service, CCaaS, Voice AI or CX Product visit: https://operata.com/isv-integration-verification

How does Operata’s integration architecture enable real-time insight distribution?

Operata uses an event-driven architecture:

  • It ingests CX and agent environment data via the integrations and data collection mechanisms.
  • It then distributes real-time insights back into connected systems via event-driven APIs.

For Amazon Connect specifically, Operata also supports orchestration deployment in AWS (Operata Cloud Orchestrator) to manage heartbeat agents, job scheduling, and virtual agent bot logic.

Which systems can Operata integrate with out of the box?

Some of the supported systems include:

  • CCaaS / contact center platforms: Amazon Connect, Genesys Cloud CX, NICE CXOne
  • CRM / support / service platforms: Salesforce, ServiceNow, Zendesk
  • Agent desktop / endpoint systems: Integrations for SIP endpoints, WebRTC signaling, agent status, headset metadata, etc.

What integration types does Operata support?

Operata supports several integration approaches:

  • REST APIs for retrieving Operata data (e.g. contact trace records, contact summary data).
  • Data exchange integrations (event-driven) to send Operata insights into third-party systems.
  • Pre-built / out-of-the-box integrations with CCaaS platforms (e.g. Amazon Connect, Genesys Cloud CX, NICE CXOne) and CRM or helpdesk tools (Salesforce, ServiceNow, Zendesk).

Browser plugin / endpoint integrations for agent environments and devices (WebRTC, softphones, headsets, etc.).

Get Started

Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.

Book a Demo