Key Program Benefits for Customers

What is the customer value and expected outcome?

Operata Migration Velocity accelerates cloud contact center transformations, eliminating uncertainty by providing real-time observability, testing and feedback across every phase of migration.

  • Define and Measure Baseline performance standards
    De-risk Delivery Milestone with end-to-end measurement and baseline performance before go-live.
  • Accelerate Readiness
    Validate infrastructure and agent environments meet technical standards
  • Prove Platform Performance
    Load test your CCaaS platform to confirm concurrency, call handling, and stability under peak conditions.
  • Empower Transition Teams
    Equip build and run teams with data-driven insights and agent feedback to respond rapidly during cutover.
  • Shorten Time-to-Value  
    Mitigate issues before they slow down rollout, reduce rework, and reach business outcomes faster.

Procurement simplified

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