Key Program Benefits for Customers

What is the customer value and expected outcome?

Operata Migration Velocity accelerates cloud contact center transformations, eliminating uncertainty by providing real-time observability, testing and feedback across every phase of migration.

• Define and Measure Baseline performance standards
  De-risk Delivery Milestone with end-to-end measurement and baseline performance before go-live.
• Accelerate Readiness
  Validate infrastructure and agent environments meet technical standards
• Prove Platform Performance
  Load test your CCaaS platform to confirm concurrency, call handling, and stability under peak conditions.
• Empower Transition Teams
  Equip build and run teams with data-driven insights and agent feedback to respond rapidly during cutover.
• Shorten Time-to-Value  
  Mitigate issues before they slow down rollout, reduce rework, and reach business outcomes faster.

Procurement simplified

• Available on the AWS Marketplace for ease of procurement