Operata elevates digital experience with an Agent Copilot that proactively detects issues impacting CX and guides self-fix solutions.
AX Copilot powered by Tenor AI delivers real-time agent alerts and guidance based on best practices.
Agents can act on troubleshooting recommendations and perform end-to-end tests to quickly return to productive work.
Incorporate conversational analytics rules and data, and other agent wellness factors, to enhance agent wellbeing and reduce turnover.
Rapidly roll out the Operata browser plugins for Chrome and Microsoft Edge across all your agent workstations, even for at-home agents.
Collect metrics for each agent's environment such as network bandwidth and latency, WebRTC performance, audio quality, microphone type, CPU and memory usage, and more.
The Operata browser plugins provide a seamless user experience that delivers intelligent real-time guidance in the agent's browser-based CCaaS application.
Use pre-built conversational analytics rules to automatically detect abusive calls and provide options for agents to escalate and recover.
Get prioritized, contextual recommendations based on precise findings so that the right people can verify, investigate and resolve issues.
Get prioritized, contextual recommendations based on precise findings so that the right people can verify, investigate and resolve issues.
Test the end-to-end experience is ‘5 Star’, with a simple, automated, real world round trip of their contact center and local environment.
Alex Seng, Business Analyst, Everlight Radiology
Operata includes features to monitor conversational analytics (for example, abusive calls), and offers escalation or recovery options. This helps protect agents and reduce burnout.
Operata captures full agent workstation and device metrics including network bandwidth and latency, WebRTC performance, CPU usage, memory, microphone type, and audio quality.
AX Copilot (powered by Tenor AI) delivers real-time alerts and guidance in the agent’s browser. It helps agents troubleshoot issues in their environment, improve digital experience, and follow best practices as they interact with customers.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
