Real-time guidance for Agents to optimize their IT environment.

Smart monitoring of IT performance, with recommendations for Agents to improve digital and customer experience.

Intelligent guidance for agents

AX Copilot powered by Tenor AI delivers real-time agent alerts and guidance based on best practices.

Agent self-resolution

Agents can act on troubleshooting recommendations and perform end-to-end tests to quickly return to productive work.

Agent wellbeing

Incorporate conversational analytics rules and data, and other agent wellness factors, to enhance agent wellbeing and reduce turnover.

AX COPILOT POWERED BY TENOR AI

Deliver intelligent real-time guidance to your agents

OPERATA FEATURES FOR AGENTS

Tooling to enhance agent productivity and wellbeing.

Easy to deploy for all your agents

Rapidly roll out the Operata browser plugins for Chrome and Microsoft Edge across all your agent workstations, even for at-home agents.

Full agent environment data

Collect metrics for each agent's environment such as network bandwidth and latency, WebRTC performance, audio quality, microphone type, CPU and memory usage, and more.

Proactive guidance in the browser

The Operata browser plugins provide a seamless user experience that delivers intelligent real-time guidance in the agent's browser-based CCaaS application.

Support agent wellbeing

Use pre-built conversational analytics rules to automatically detect abusive calls and provide options for agents to escalate and recover.

“Operata helped us troubleshoot errors and understand the impact of remediation actions.”

Alex Seng, Business Analyst, Everlight Radiology

Read the Full Case Study

See Operata in action.

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