Modern contact centers require modern monitoring.
Move with confidence
Whether you’re migrating, making network changes, updating browsers or modifying underlying services, Operata gives you a precise picture of the agent and customer experience in real time.
Secure insights across your cloud contact center environment
Operata provides out-of-the-box data collection from across your end-to-end environment. It brings together real-time data from agent environments, networks and CCaaS applications, and provides AI-powered insights into CX and AX.