We are in a new voice era - Voice AI and Agentic apps are increasing automation use cases, driving all new customer journeys in Contact Centers and CX.
These complex journeys are increasingly traversing more applications and networks, locations and environments.
AI & humans together are needed for high performance underpinned by visibility and controls that provide the guardrails to ensure trust.
We call this CX Observability. And as enterprises migrate to the cloud and embrace AI, it’s become a necessity.
We're doing this by building the world's 1st CX Observability platform built exclusively for cloud contact centers.
Andy has a 20+ year history in providing voice and collaboration services into global banks, utilities & enterprises. His experiences in building and operating contact center, voice & collaboration services have driven a strong Service Management ethos.
With a background in enterprise service management and voice network engineering, John has led complex contact center deployments, migrations and large-scale telephony transformation using CPaaS, UCaaS and CCaaS solutions.
With 20+ years experience in voice and messaging SaaS and AI, Romilly is co-founder of Whispir (ASX:WSP) and was it's COO. Prior to Operata he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise communications software.
Grow with purpose.
Build respect, value relationships.
Act and iterate.
Be empowered to innovate without fear.
We solve the problems we have.
Do it because you think it is valuable.
Use our knowledge to do some good.
Think first, empathize, consider our impact.
No scrimping, our people deserve the best tools-of-the-trade to do their job well. A 16" MacBook Pro is standard, but you can choose whats right for you.
No one should have to work on their Birthday. Enjoy the day off and celebrate - or don't - it's your birthday, do whatever you like!
Look the part with Operata merch a.k.a swag. Regularly updated high-quality tees, hoodies, and sweatshirts are part of the package.
Operata calculates and then offsets CO2 emissions for all our employees and we actively choose to work with like-minded partners and suppliers.
We understand that life happens outside of work. That's why we don't expect a typical 9 to 5 schedule to work for everyone—we offer you flexibility to do your best work in the way that best suits you.
We're always looking for great talent, and believe our amazing people know other amazing people! If a referral is hired full-time, the referring Operata will receive a bonus once the new starter has been with us for 6 months.
We fully support and encourage new parents' plans to return to work and understand that full-time may not be realistic for everyone, we look to tailor our roles to part-time & flexible options. In addition to government programs, Operata offers up to twelve weeks paid parental leave.
Operata is invested in career growth and professional development of our people. We provide all employees access to online learning courses, have a generous training budget and provide time off for learning and development. We encourage and fund cloud service provider certifications such as AWS Cloud, GCP etc.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
