The Amazon Connect Migration Health (CMH) initiative
Welcome to The Amazon Connect Migration Health (CMH) initiative
The Amazon Connect Migration Health (CMH) initiative is a structured, multi-phase program designed to accelerate and de-risk customer migrations to Amazon Connect by providing Amazon Teams real-time visibility, automated tracking, and AI-driven risk detection. Launched to address historical challenges in migration delays and stalled revenue recognition, CMH improves forecasting accuracy, enforces pre-migration readiness, and enhances execution through clear role ownership and partner enablement. By shifting from manual oversight to predictive, automated governance integrated into Salesforce, CMH enables AWS teams and partners to launch migrations faster, reduce operational drag, and realize over $99M in incremental ARR by 2028.
Who is this microsite for?
This site is for AWS Account, Connect Specialists & Field Teams. Our aim is:
- To make it as easy as possible to undertand the joint AWS x Operata CMH Program offering
- To help you position the program and it’s benefits to your customers