Modern cloud contact centers are more complex than ever — spanning browsers, networks, CCaaS platforms, headsets, agents, and AI voice systems.
Each element affects the customer experience, but most remain out of sight and outside your IT team’s control. Without true observability, your digital transformation risks delivering less reliability, less visibility, and less customer satisfaction
CX observability that unites IT and CX
Operata shines a light across your entire experience stack — from agents’ desktops to AI voice journeys — providing 360° visibility and actionable insights.
We help IT, Operations, and CX teams collaborate around a shared view of performance, behavior, and outcomes.So you can move beyond passive monitoring to proactive improvement.
Why is Operata different?
Other tools monitor. Operata observes.
We go beyond analytics and dashboards to deliver deep insghts into every customer journey and deliver real-time actions and playbooks that both prevent and fix issues before they reach your customers.
We serve global, customer-centric enterprises in banking, insurance, healthcare, utilities, and other regulated sectors — organizations with distributed contact centers, BPOs, and AI-augmented workforces.
Whether you’re modernizing your contact center, migrating to a CCaaS platform or scaling AI automation, Operata ensures your transformation delivers control, performance, and trust — not risk.
Independently measure performance and SLAs for contact center, agent, BPOs, MSPs, partners, internal teams, applications, and carriers you rely on.
Lower average handling times, less downtime, happier agents, and better customer experience.
Deliver the audio quality required to get the most from transcription, sentiment analysis, agent assistants, machine learning, and more.
Correlate data sources to gain insights, identify issues, determine root causes and resolve them quickly.
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Gain data and insights to quickly and confidently move to a CCaaS platform with evidence of service performance.
Darren Baker, Network Eng & Planning, Snr Lead, Telstra
Get the details behind this calculation and learn how Operata can speed up your issue resolution times.
Avg Agent Numbers
The average number of Agents online each day
Agent Cost Per Hour
The average hourly agent cost (including on costs)
Estimated Monthly Call Centre Costs
Estimated Agent and CCaaS costs
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
