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New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights. Read the post

Case Study

8 articles in Case Study

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CSAT is directly related to voice quality - Telstra Case Study

Driving increased CSAT through better audio quality.

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"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

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Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

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Whanaungatanga, better together - Trustpower Case Study

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

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Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

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Call quality impacts patient outcomes - Everlight Case Study

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

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Securing Security - Australian Government Case Study

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

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