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Case Study

7 articles in Case Study

Whanaungatanga, better together - Trustpower Case Study

The rapid shift to working from home elevated the importance of service assurance in the business transformation of Trustpower’s contact center.

Call quality impacts patient outcomes - Everlight Case Study

Medical imaging provides a unique view into what’s happening inside the human body, Operata provided the same visibility for Everlight Radiology into their cloud contact center environment.

Dancing the POLQA - Phase Pacific Case Study

Predicting voice quality using data network statistics was fit for purpose back in the days where the network environment was in your control.

National Coronavirus Helpline - Healthdirect Australia Case Study

Healthdirect Australia had 5 days to ensure the National Coronavirus Helpline could meet the expected spike in callers seeking information and advice.

CSAT is directly related to voice quality - Telstra Case Study

Driving increased CSAT through better audio quality.

"First impressions count" - Insurance Case Study

A top insurer has a mission to 'reinvent Customer Service' for both their Customers and internal staff, Amazon Connect was chosen as part of this transformation journey.

Whitepaper: Total Economic Benefit of Operata

Contact centers around the world are undergoing a wave of modernization, enabled by the use of cloud platforms and emerging voice technologies.

See Operata in action.

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