Learn how Virtual Desktop Infrastructure (VDI) affects voice quality, and why surface-level metrics like MOS can be misleading. Discover how CX observability reveals hidden issues.

A step forward in how enterprises manage, assure, and optimize their cloud contact center performance.

Discover five concrete ways Operata’s Agent Readiness Test enhances support team productivity, reduces escalations, and elevates customer satisfaction before every interaction.

Discover how Agent Readiness Tests deliver quick, automated checks to ensure a 5-star Agent Experience before every customer interaction. Learn how Operata’s solution helps contact centers prevent issues before they impact CX.

What I Learned at Operata This Week

What I Learned at Operata This Week

WebRTC powers browser-based voice in cloud contact centers however, it's sensitive to latency, jitter and packet loss, causing softphone failures. Discover the issues and how real-time monitoring, provided by CX Observability, helps identify and address root causes to prevent disruptions.

What I Learned at Operata This Week ~ By Luke Jamieson