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Is Poor Voice Quality Trashing Your CX?
Here are a few tips to help you proactively resolve low voice quality issues.
OUR LATEST ARTICLES
WebRTC Observability tools like Operata Platform provide rich technical data that enables deep insights into communication sessions.
Break Down Organizational and Technology Silos by Harmonizing Technical, Operations, and Experience Data
Operata provides a purpose-built CX Observability platform that is like “Datadog for cloud contact centers”
To get the most out of Amazon Connect and accelerate your time-to-value, you need to verify that your systems and processes are up to the task.
Without adequate CX Observability tooling, contact centers are overlooking a key technical issue affecting call quality.
QA is a fundamental customer service practice for organizations seeking to outpace their rivals by delivering exceptional customer experiences
Our latest Operata Platform release adds innovative ‘people experience’ insights for comprehensive CX Observability.
“For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata. “Our correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.”