OUR LATEST ARTICLES
Operata Achieves SOC 2 Type 1 Certification

Operata Achieves SOC 2 Type 1 Certification

We are pleased to announce that Operata has achieved SOC2 Type 1 certification, marking a significant milestone in our ongoing commitment to security, compliance, and operational excellence.

Article by 
Andy Scott
Published in 
Company
Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability

Operata has been awarded selection for the Innovation Showcase at Enterprise Connect 2024 (EC24) for Advancing Customer Experience with CX Observability

CX Observability monitors signals in technical, operational, and experience data in real-time calls and interactions to spark actions that optimize contact center performance.

Article by 
Gary Tuohy
Published in 
News
Reciprocity Transforms Contact Center Operations with CX Observability

Reciprocity Transforms Contact Center Operations with CX Observability

Before using Operata, Reciprocity identified several goals and operational challenges they sought to address in their contact center operations.

Article by 
Andy Scott
Published in 
Case Study
Operata at re:Invent 2023

Operata at re:Invent 2023

All the innovative GenAI technology announcements notwithstanding, what made re:Invent successful were the connections and experiences shared between people.

Article by 
Dave Van Everen
Published in 
AWS
Operata's ‘Harmony’ Release Launches AI-Powered Copilots and Featured Insights

Operata's ‘Harmony’ Release Launches AI-Powered Copilots and Featured Insights

Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.

Article by 
Romilly Blackburn
Published in 
Product
Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

Operata Launches AI-powered CX Observability Copilots Fueled by a Trillion Contact Center Data Points

“In our ‘Harmony’ release we’re introducing Tenor AI as a ubiquitous layer of intelligence that opens up conversational data exploration, serves insights directly into the user’s workflow, and points them to areas that need attention the most.” – John Mitchem, Operata Co-Founder and CTO

Article by 
Dave Van Everen
Published in 
News
Operata Awarded Amazon Connect Ready Designation

Operata Awarded Amazon Connect Ready Designation

Amazon Connect Ready designation highlights AWS Partners who have distinguished themselves as leaders in the contact center industry in providing solutions that integrate seamlessly with Amazon Connect software solutions.

Article by 
Dave Van Everen
Published in 
AWS
The Cost of Poor Customer Sentiment

The Cost of Poor Customer Sentiment

Does poor CX drive poor customer sentiment, and what impact does that have on a company’s revenue?

Article by 
Dave Van Everen
Published in 
CX