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Our new platform release ‘Grandioso' is here 🎶 - Unprecedented agent and customer experience (CX) insights. Read the post
Illustration depicting poor voice quality between a customer and agent as the customer's voice navigates a complex maze of technology and results in an error.

Is Poor Voice Quality Trashing Your CX?

Here are a few tips to help you proactively resolve low voice quality issues.

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Contact Lens actionable insights provided by a "handshake" with Operata Platform.
Turn Contact Lens Data into Actionable Insights

Break Down Organizational and Technology Silos by Harmonizing Technical, Operations, and Experience Data

Observability for cloud contact centers represented in an illustration of an agent and customer with various technology elements between them.
Observability for Cloud Contact Centers

Operata provides a purpose-built CX Observability platform that is like “Datadog for cloud contact centers”

Top 5 service readiness considerations for Amazon Connect, represented in an illustration of a call center agent speaking with a customer, with the Amazon Connect logo above them.
Top 5 requirements for Amazon Connect service readiness

To get the most out of Amazon Connect and accelerate your time-to-value, you need to verify that your systems and processes are up to the task.

Agent microphone call quality represented by an illustration of an agent wearing a headset with an alert icon displayed above their laptop.
How Agent Microphones Affect Call Quality

Without adequate CX Observability tooling, contact centers are overlooking a key technical issue affecting call quality.

Call center quality assurance illustration depicting an agent and a caller with a variety of communications considerations represented as icons between them.
Call Center Quality Assurance: Everything You Need to Know

QA is a fundamental customer service practice for organizations seeking to outpace their rivals by delivering exceptional customer experiences

Operata Platform Grandioso Release: For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Our Latest Operata Platform Release: ‘Grandioso'

Our latest Operata Platform release adds innovative ‘people experience’ insights for comprehensive CX Observability.

For the first time, cloud contact centers can correlate unified technical, operations, and experience data.
Operata adds ‘people experience’ insights to its CX Observability platform

“For Operata customers, delivering the best possible customer experience is their top priority,” said Romilly Blackburn, CEO and Co-founder, Operata. “Our correlated CX Observability data is driving unprecedented improvements in CCaaS time to value, service performance, and customer outcomes.”

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Bald man pointing illustration