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The world’s 1st multi-cloud CX observability platform 🎉 - Available now for Amazon Connect, Genesys Cloud & Nice CXone Read the post

Au revoir 2022.

It's been a big year in CX with another ahead.

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OUR LATEST ARTICLES

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Operata & Jabra partnership

By combining Jabra's new headset range, the Engage 50 II, with the Operata Collector for Chrome, audio performance is monitored in real-time, delivering contextual feedback to agents during calls on issues impacting customer experiences.

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All new Playbooks

Helping you act faster when issues arise and efficiently use the data to focus efforts that significantly impact your Customer & Agent Experiences. 

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Announcing our all-new Operata platform release - ‘Encore.'

Introducing Playbooks - Curated dashboards for best practice technical & operational insights.

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Metrics to create winning customer and agent experiences

Let’s be honest - measuring actual CX/AX is a tricky business. With so many moving parts to a modern Contact Center service, it is difficult knowing what to monitor, what matters, and what doesn’t. Even if we have an ocean of data available to us, how do we know if the customer indeed did have an exceptional experience - or, more to the point, when they did not?

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Operata Unlocks the Best Customer Experiences in the USA!

Australia’s ‘CX performance’ company, Operata, is accelerating the US launch of its business, following international uptake of its real-time performance and experience monitoring platform and major contact center customer wins in the UK and US

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Securing Security - Australian Government Case Study

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

Our new release 'Diva' - introducing the flexible data canvas for mission-critical CCaa...

Fully customizable templated visualization, reporting for deep data driven insights.

See Operata in action.

Lock in some time with a Product Specialist.

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