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Our latest release introduces AI-powered CX Observability copilots fueled by a trillion contact center data points.
OUR LATEST ARTICLES
“In our ‘Harmony’ release we’re introducing Tenor AI as a ubiquitous layer of intelligence that opens up conversational data exploration, serves insights directly into the user’s workflow, and points them to areas that need attention the most.” – John Mitchem, Operata Co-Founder and CTO
Amazon Connect Ready highlights AWS Partners who have distinguished themselves as leaders in the contact center industry in providing solutions that integrate seamlessly with Amazon Connect software solutions.
Does poor CX drive poor customer sentiment, and what impact does that have on a company’s revenue?
Here are some key observability software requirements to keep in mind for a successful transition to and ongoing operation of a cloud contact center.
Drill-down into correlated Operata and Amazon Connect Contact Lens data unearths valuable CX insights
These five fiends make CX wane, haunted by a hidden CSAT drain.
Our combined expertise makes our software “sing”.
CX Observability is made from equal parts of innovative technology and “secret sauce”.