Your AI platform ships with its own observability. Here is what it sees, where its view stops, and the layer that proves the whole customer interaction landed successfully.

Operata’s Agent Readiness Test makes sure every agent device is ready all shift, not just at login.

Genesys Cloud Agentic Virtual Agent (AVA) is now a verified Operata integration, live on the Genesys AppFoundry Marketplace.

Operata, a CX Observability platform, has extended CX AI Agent Observability to Agentic Virtual Agent (AVA), part of Genesys Cloud™ from Genesys®, a global cloud leader in AI-Powered Experience Orchestration.

CX observability is the critical control layer to monitor, assure, diagnose, and optimize AI and human agents as they work together to deliver the best customer experiences.

Operata will sponsor Xperience 2026 and present a session on what CX teams can't see once AI agents start handling customer conversations.

Measure every AI interaction against the same standards as the human agent it hands to. This is CX AI Agent Observability.

You ask your AI assistant and Operata answers. Here are 20 questions to start building CX Observability into the enterprise context to scale confidently.

Before governance boards can audit compliance or manage risk, IT and Operations teams need an independent, unvarnished record of how AI agents actually perform, alongside humans, in live production.