Operata AX Co-Pilot allows real-time messages to be pushed to an agent when keywords or phrases are detected, with a fully-configurable action button to enforce consistent adherence to the business process.
Example uses:
Shortcut the time to value with Contact Lens & Operata. Deploy high-value playbooks and rules for keyword and phrase detection and obtain insights in Operata within minutes of deployment.
Know what is important - and what is not - when driving CSAT improvement. Are the issues Technical? Agent training? Process related? Find the biggest “bang for your buck”
Event-driven notifications when there is an anomalous spike of specific customer/agent keywords.
Update a salesforce record, initiate a callback, create a task, or update a customer profile - there are endless possibilities with Operata-enriched events.