New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights.. Read the post

How people use Operata
- PLATFORM
  - Why Operata?
    Voice leading innovation
  - Operata Platform
    CCaaS observability in one place
- BY CAPABILITY
  - Monitoring
    Every second, every call, every agent
  - Assurance
    End-to-end performance, benchmarking & testing
  - Insights
    Proactive answers for data driven decisions
- BY TEAM
  - IT Operations
    Reduce MTTR & save money
  - Contact Center Transformation
    Move to CCaaS faster
  - Home Workers
    Optimise for AX & CX
Resources
- COMPANY
  - Our Story
    Singing in the clouds
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  - Jobs
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- CUSTOMERS
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    Hear from our customers
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- DEVELOPERS
  - Docs
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  - Changelog
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  - Status
    Current service availability
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Service monitoring & assurance for cloud contact centers

Continuously measure performance to deliver the best possible customer experience.