Demand Quality Conversations.
Customer and agent experience management for cloud contact centres.
Cloud communications is transforming the contact center.
CPaaS, CCaaS, UCaaS?
Whichever acronym you choose, implementing and operating at enterprise scale is difficult. Cloud software, IP networks and distributed teams are creating new experience challenges.
Redefine the everyday experience for your agents and customers.
Operata continuously collects quality data from your calls. Every call, every agent, everywhere. Then uses machine learning, diagnosing issues and assisting agents to improve the contact center environment.
FEATURED PARTNER
Amazon Connect
Transform customer and agent experience with Amazon Connect. Continuously analyse and optimise service quality to maintain best in class performance.
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We do cloud contact centers.
With domain know-how, dev talent and the software you need to build real-time business.
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The Operata Platform
Experience management and monitory for real time communcations.View Products -
Operations-as-a-Service
End-to-end hosting, support and maintenance for your cloud communications apps.Find out more -
Consulting & development
A design-led approach to take you from discovery to business case to rapid delivery.How we do it