Performance monitoring for Amazon Connect
Operata continuously measures performance to deliver the best possible customer experience.
Voice is the heart of how we connect.
Voice is back.
In the old contact center world, voice got a bad rap. Wait times, infinite loops, you name it. But that’s all changed.
From transcription to translation, sentiment to biometrics, bots to voice assistants. New voice applications can deliver more value than ever before. But with the promise comes high stakes. It’s critical to have the tools to get it right.
Redefine the everyday experience for your agents and customers.
Operata is designed to measure, optimise and maintain voice performance to deliver the best cloud contact centers. It’s built exclusively on AWS for Amazon Connect and the Cognitive CX suite.
“A highly valuable toolset in measuring the performance at a network level and end-to-end — providing key metrics as to the customer and agent experience.”
Darren Baker
Telstra
Network Engineering & Planning Senior Lead
NO-CODE ADOPTION TOOLKIT
Transform your contact center faster
Simply customise your Amazon Connect softphone and rapidly implement analytics collectors. Reduce effort to deploy and speed time-to-value.
PERFORMANCE MONITORING
Measure quality at every link in the chain
Continuously monitor performance from AWS to the desktop & everything between. Detect change impacts to manage assurance. Use headset integrations to measure acoustic shock, environmental noise and compliance.
AUTOMATED TESTING
Assure performance for the best CX
Simulate load to validate scaling, troubleshoot issues and test fixes. Measure audio quality with ITU standard benchmarks and drive service improvements by benchmarking everyday performance.
INSIGHTS AND ANALYTICS
Measure end-to-end performance & SLAs
Bring together data from every call, from agents and across AWS services. Accelerate resolution with integrated alerts and real-time visibility for all areas of the business.
We live contact centers.
We’re contact center nerds. We have the domain know-how and tools you need to transform yours.
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