This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more

New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights. Read the post

How people use Operata
- PLATFORM
  - Why Operata?
    Voice leading innovation
  - Operata Platform
    CCaaS observability in one place
- BY CAPABILITY
  - Monitoring
    Every second, every call, every agent
  - Assurance
    End-to-end performance, benchmarking & testing
  - Insights
    Proactive answers for data driven decisions
- BY TEAM
  - IT Operations
    Reduce MTTR & save money
  - Contact Center Transformation
    Move to CCaaS faster
  - Home Workers
    Optimise for AX & CX
Resources
- COMPANY
  - Our Story
    Singing in the clouds
  - Partners
    Our partner ecosystem
  - Jobs
    Careers at Operata
- CUSTOMERS
  - Help Center
    Guides, advice & FAQs
  - Case Studies
    Hear from our customers
  - Whitepapers
    Our latest reads
- DEVELOPERS
  - Docs
    Full Dev guides & API docs
  - Changelog
    Latest releases & updates
  - Status
    Current service availability
Pricing
Blog
Sign In
Get Started

Home
How people use Operata
Resources
Pricing
Blog
Sign In
Get Started

Service monitoring & assurance for cloud contact centers

Service monitoring & assurance for cloud contact centers

Continuously measure performance to deliver the best possible customer experience.