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Before using Operata, Reciprocity identified several goals and operational challenges they sought to address in their contact center operations.

A prominent Australian Government Agency has a key role in Australia’s cyber defence, providing monitoring, advice and information to individuals, businesses and critical infrastructure operators.

Operata enables Everlight Radiology to look inside their cloud contact center environment.

Amazon Connect & Operata deliver confidence to Trustpower agents working from home.

Operata worked with Phase Pacific to deliver objective audio quality scoring for cloud contact centers.

Healthdirect Australia had to act quickly to ensure the National Coronavirus Helpline could meet expected demand.

How Australia's largest Telco are measuring and reporting on voice quality using cloud-native tools.

An Australian regional insurance company successfully transitions their internal IT helpdesk to Amazon Connect.