While modern contact center clouds are keeping data lakes full, the insights that can improve productivity and enhance CX are as elusive as ever. Contact center operations teams are asking: "How do I find new ways to increase agent productivity, while enhancing CX?"
To solve this question and thousands more, Operata Platform provides AI-powered insights and actions to drive performance metrics to new highs.
Through the Operata Tenor AI™ suite of features, operations teams can act on proactive AI Featured Insights and use GPT-style conversational language in CX Copilot to ask questions of harmonized CX Observability data, gaining a deep understanding of the relationships between factors impacting contact center performance, Agent Experience (AX), and Customer Experience (CX). And, all of your agents can receive real-time intelligent guidance on best practices and issue resolution from AX Copilot.
Learn how to increase productivity while enhancing CX, and deliver on your operational KPIs.
Operata is the only CX Observability tool designed specifically for cloudcontact centers and the IT, CX, and Operations teams supporting them.
Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.
Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.
Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.
Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.
Get the details behind this calculation and learn how Operata can speed up your issue resolution times.
Operata helps operations teams uncover hidden performance issues, reduce agent downtime, and improve overall CX. It brings together proactive AI insights, real-time guidance, and automation so that contact center clouds—which often produce too much raw data—turn into actionable intelligence.
Operata uses AX Copilot to alert agents of environment issues (e.g. microphone misuse, poor network) and guides them to self-remediation, reducing reliance on IT. It also automates compliance best practices and surfaces issues before they affect performance.
Some of the key benefits include:
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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