Rocket past your
operational KPIs.
Uncover new insights to fuel better
agent productivity while enhancing CX.
See new ways to improve performance.
Automate best practices for agents.
Uncover insights to fuel performance, give agents an intelligent AX Copilot for real-time guidance.
While modern contact center clouds are keeping data lakes full, the insights that can improve productivity and enhance CX are as elusive as ever. Contact center operations teams are asking: "How do I find new ways to increase agent productivity, while enhancing CX?"
To solve this question and thousands more, Operata Platform provides AI-powered insights and actions to drive performance metrics to new highs.
Through the Operata Tenor AI™ suite of features, operations teams can act on proactive AI Featured Insights and use GPT-style conversational language in CX Copilot to ask questions of harmonized CX Observability data, gaining a deep understanding of the relationships between factors impacting contact center performance, Agent Experience (AX), and Customer Experience (CX). And, all of your agents can receive real-time intelligent guidance on best practices and issue resolution from AX Copilot.
Increase Productivity
- Alert agents to issues and provide guidance on self-resolution
- Decrease downtime spent resolving technical issues with IT
- Ensure compliance with agent workstation and network best practices
Automate Best Practices
- Automatically alert agents when they're not using an approved microphone
- Notify agents when they're being subject to abuse and help them mitigate it
- Identify compliance and legal keywords and prompt agents in real time
Enhance AX & CX
- Provide agents tools to improve voice quality and enhance CX
- Support agent wellbeing with automatic detection of abusive callers
- Uncover insights that boost productivity while also improving CX
Rocket Past Your KPIs
Get 14 days of performance and CX insights from Operata, for free.
Learn how to increase productivity while enhancing CX, and deliver on your operational KPIs.
Better Together
Operata is the only CX Observability tool designed specifically for cloudcontact centers and the IT, CX, and Operations teams supporting them.
Boost Agent Productivity
Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.
Faster Mean Time to Resolve
Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.
Control Service Quality
Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.
Speed Time-to-Value
Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.
Lower Costs
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Optimize Your AI Investment
Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.
The economic impact of agent downtime.
This simple calculator for IT teams quantifies the business impact of reducing agent impacting issues.
Get the details behind this calculation and learn how Operata can speed up your issue resolution times.
Avg Agent Numbers
The average number of Agents online each day
Agent Cost Per Hour
The average hourly agent cost (including on costs)
Estimated Monthly Call Centre Costs
Estimated Agent and CCaaS costs
Frequently Asked Questions
What problems does Operata address for contact center operations teams?
Operata helps operations teams uncover hidden performance issues, reduce agent downtime, and improve overall CX. It brings together proactive AI insights, real-time guidance, and automation so that contact center clouds—which often produce too much raw data—turn into actionable intelligence.
How does Operata increase agent productivity and reduce time spent resolving technical issues?
Operata uses AX Copilot to alert agents of environment issues (e.g. microphone misuse, poor network) and guides them to self-remediation, reducing reliance on IT. It also automates compliance best practices and surfaces issues before they affect performance.
What outcomes can contact center operations expect from using Operata?
Some of the key benefits include:
- Faster mean time to resolution by correlating data across technical, operational, and experience layers
- Better control over service quality and SLA enforcement across internal and external stakeholders
- Lower operating costs by optimizing agent utilization, reducing downtime, and focusing investments where impact is maximal
- Enhanced voice and call experience to support downstream AI, transcription, sentiment, and analytics toolsÂ
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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