Monitoring and assurance for IT operations

MONITORING AND ASSURANCE FOR IT OPERATIONS

Monitor and optimise end-to-end network and CCaaS performance.

Real-time observability is the fuel of modern contact center success.

From the agents on the front lines to the IT teams who focus on back-end metrics.

Knowing what happens as it happens through real-time monitoring gives you necessary information to continuously improve your CX.

Take the guesswork out of agent performance

Detect issues as they arise and help the agent navigate challenges

Turn agents into experts

At the end of the day, we all want to feel like we know what we’re doing in our jobs. Arm your agents with the information they need to troubleshoot technical issues

Curb costs that exceed expectations

Gain insights into contact flows to streamline and optimize customer journeys and the microservices that unpin them.

DevOps

Automate testing and assurance to manage continuous deployment
Troubleshoot issues with real time data
Gain user feedback directly from Agents

Network Engineers

Get all the data you need in simple, easy to use dashboards
Set workflows to trigger notifications on what matters
Get valuable insights into issues to speed resolution

Service Managers

View dashboards, run reports and track issues in real time
Monitor service levels and measure performance SLAs.
Gain insights into end-to-end agent and customer experience.

Operata Whitepaper

Learn how to optimize performance, save money and get the most from your CCaaS investment.

CLOUD CONTACT CENTERS & OPERATA

Better Together

Operata gives IT teams and Contact Center managers the tools they need to deliver the best possible customer experience.

Boost Agent Productivity

Capture agent feedback and suggest fixes in real-time. Fewer issues, happier agents and better CX.

Faster Mean Time To Resolve

Correlate data sources to gain insights, identify issues, determine root causes and resolve them quickly.

Control Service Quality

Independently measure performance SLA’s for contact centers, agents, BPO, MSP, partners & carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend and measure what matters.

Optimize Your AI Investment

Deliver the audio quality required to get the most from transcription, sentiment analysis, agent assistants & more.

Demand quality conversations

Continuously monitor and test the end-to-end performance of cloud contact centers

Monitor and optimise end-to-end network and CCaaS performance.