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Our new platform release ‘Harmony' is here 🎶 - AI-Powered Copilots and Featured Insights. Read the post

Deliver quality conversations

Continuously monitor and test the end-to-end performance of your cloud contact centers

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Monitor and optimize end-to-end network and CCaaS performance.

Real-time CX Observability provides situational awareness for cloud contact centers

Gain visibility of the agents across the globe to your CCaaS and carriers in the cloud.

Knowing what happens as it happens through real-time monitoring gives you the necessary information to continuously improve AX and CX.

Take the guesswork out of agent performance

Detect issues as they arise and help agents navigate challenges

Empower agents to self-resolve issues

Alert your agents in real time and arm them with the information they need to resolve technical issues.

Curb costs that exceed expectations

Gain insight into contact flows to streamline and optimize customer journeys and the microservices that unpin them.


  • Automate testing and assurance to manage continuous deployment
  • Troubleshoot issues with real time data
  • Gain user feedback directly from Agents

Network Engineers

  • Get the network data you need in easy to use dashboards
  • Set workflows to trigger notifications on what matters
  • Unlock valuable insights into issues to speed resolution

Service Managers

  • View dashboards, run reports and track issues in real time
  • Monitor service levels and measure performance SLAs.
  • Gain insights into end-to-end agent and customer experience.

Operata Whitepaper

Learn how to optimize performance, save money and get the most from your CCaaS investment.


Better Together

Operata gives IT teams and Contact Center managers the tools they need to deliver the best possible customer experience.

Boost Agent Productivity

Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.

Faster Mean Time to Resolve

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

Control Service Quality

Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.

Optimize Your AI Investment

Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.

The economic impact of agent downtime.

This simple calculator for IT teams quantifies the business impact of reducing agent impacting issues.

Get the details behind this calculation and learn how Operata can speed up your issue resolution times.