Real-time observability is the fuel of modern contact center success.
From the agents on the front lines to the IT teams who focus on back-end metrics.
Knowing what happens as it happens through real-time monitoring gives you necessary information to continuously improve your CX.
Take the guesswork out of agent performance
Detect issues as they arise and help the agent navigate challenges
Turn agents into experts
At the end of the day, we all want to feel like we know what we’re doing in our jobs. Arm your agents with the information they need to troubleshoot technical issues
Curb costs that exceed expectations
Gain insights into contact flows to streamline and optimize customer journeys and the microservices that unpin them.