Operata + Genesys Cloud CX™
Built for cloud contact centers
Migrate to the cloud faster
Launch with confidence knowing your end-to-end environment is in shape & changes well managed.
Speed time to resolve
Real-time performance playbooks that CX teams can understand. Resolve issues sooner and ensure high quality end-to-end delivery.
Improve AX & CX
When Operata detects issues, agents receive alerts with self-service solutions. Improve Agent and Customer Experience, with less disruption and downtime.