Build better contact
centers, faster.
Migrate to the cloud quicker,
launch with confidence.
See new ways to improve performance.
Automate best practices for agents.
Migrate faster with less risk, resolve issues sooner, and ensure the complete success of your cloud adoption initiative.
Operata continuously monitors every second of every call, capturing performance data throughout the entire end-to-end communication chain.
From the desktop, agent feedback is gathered in real time, automatically capturing relevant environmental data, call performance and softphone logs. Performance testing tools load the environment with real calls to ensure your production workloads can be supported.
Combining this monitoring and assurance data, Operata provides insights to optimize the environment and deliver the best People Experience in your contact center.
Transform at cloud speed
- Deliver the best possible agent and customer experience from the start.
- Receive quantitative and qualitative feedback across your team.
- Optimize your setup for quality and efficiency.
Launch with confidence
- Capture end-to-end voice quality data across your environment.
- Access baselines, assess cloud geographies, and compare your design.
- Test your cloud contact center performance with real calls.
Manage ongoing costs
- Lower agent call times and improve bot fulfillment success rates.
- Reduce the chargeable minutes of your cloud contact center.
- Cut management and service issue costs.
Accelerate Your Contact Center Rollout
Get 14 days of performance and CX insights from Operata, for free.
Learn how to accelerate adoption and optimize your cloud contact center for the best voice quality, agent and customer experience.
Better Together
Operata gives IT teams and contact center managers the tools they need to deliver the best possible customer experience.
Boost Agent Productivity
Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.
Faster Mean Time to Resolve
Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.
Control Service Quality
Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.
Speed Time-to-Value
Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.
Lower Costs
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Optimize Your AI Investment
Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.
The economic impact of agent downtime.
This simple calculator for IT teams quantifies the business impact of reducing agent impacting issues.
Get the details behind this calculation and learn how Operata can speed up your issue resolution times.
Avg Agent Numbers
The average number of Agents online each day
Agent Cost Per Hour
The average hourly agent cost (including on costs)
Estimated Monthly Call Centre Costs
Estimated Agent and CCaaS costs
Frequently Asked Questions
How can Operata accelerate migrations and reduce risk during transformation?
Operata performs performance testing under load, validates environments before going live, captures baseline metrics to compare pre- and post-migration, and continuously monitors calls end to end during migration to detect regressions and identify root causes.
What does “Contact Center Transformation” mean in Operata’s context?
It refers to helping organizations migrate, modernize, or redesign contact centers (for example, moving to cloud platforms) while maintaining or improving performance, voice quality, and agent/caller experience. Operata supports transformation by providing observability, assurance, and insight throughout the change lifecycle.
What business outcomes should teams expect from using Operata during transformation?
Teams can expect reduced agent call times and lower chargeable minutes in cloud environments, higher bot/automation fulfillment success due to stable infrastructure, and more confidence with fewer rollbacks during transformation.
