Migrate faster with less risk, resolve issues sooner, and ensure the complete success of your cloud adoption initiative.
Operata continuously monitors every second of every call, capturing performance data throughout the entire end-to-end communication chain.
From the desktop, agent feedback is gathered in real time, automatically capturing relevant environmental data, call performance and softphone logs. Performance testing tools load the environment with real calls to ensure your production workloads can be supported.
Combining this monitoring and assurance data, Operata provides insights to optimize the environment and deliver the best People Experience in your contact center.