Migrate with proof, not promises
One view across every vendor, prove it works in production and own the data.
See how every vendor is running in real-time with the data to back it up.
Migrate faster, launch with confidence, and prove it in production.
When a successful migration depends on a stack of partners, CCaaS, carrier, BPO, network, AI models, and agent environments, you need one view that no single vendor controls.
Operata is the vendor-agnostic measurement layer. You’ll see the whole call path in real time, grounded in real data from the production environment, so you see what your partners are actually running compared to what you signed off, and confirm the transformation is delivering. When something needs attention, you have the evidence to attribute it precisely, and act with confidence.
With Operata included in the stack from the start, there’s no need for your partner to report from within their systems on dashboards that are all showing green. One view of the whole end-to-end journey, no matter which best-in-class vendors your architecture is designed for. Explore the details of the whole interaction in plain language, and simply ask the questions you need the answers to.
Launch on time, with proof
- See the whole call path across every vendor in real-time.
- Compare against baselines to confirm the design performs before you go-live.
- Move from go-live to steady state on evidence, with confidence in the production environment from day one.
See what no single vendor can
- Own your data, with signals captured from every vendor in your stack, and the gaps between them.
- See what every vendor is running without touching their systems.
- Compare what each vendor reports against what your data shows actually happened.
Hold partners accountable
- Track partner configuration against certified baselines, continuously.
- See what is out of spec early, before it reaches a customer.
- Keep a continuous, independent record that holds every partner to their commitments.
Accelerate your transformation
Get 14 days of performance and CX insights from Operata, for free.
See the whole call path across your vendors, on data you own, and prove your transformation is on track.
Better Together
Operata gives delivery owners one platform and one view across every vendor in the program, so that transformation goes live with confidence.
Own your data
Measure your transformation on data you own, across every vendor and the gaps between them.
On-time go-live
Confirm the design performs before you launch, and move to steady state on schedule.
Vendor accountability
Hold every vendor to what they deliver, with evidence they can’t dispute.
Confident change
Roll out and migrate with confidence, backed by a real-time view of the whole call path.
Proactive detection
See what is out of spec early and keep a continuous record you own, so every risk is managed.
Costs you can defend
Focus spend where it protects the program, and justify every decision with evidence.
The economic impact of agent downtime.
This simple calculator for IT teams quantifies the business impact of reducing agent impacting issues.
Get the details behind this calculation and learn how Operata can speed up your issue resolution times.
Avg Agent Numbers
The average number of Agents online each day
Agent Cost Per Hour
The average hourly agent cost (including on costs)
Estimated Monthly Call Centre Costs
Estimated Agent and CCaaS costs
Frequently Asked Questions
How can Operata accelerate migrations and reduce risk during transformation?
Operata performs performance testing under load, validates environments before going live, captures baseline metrics to compare pre- and post-migration, and continuously monitors calls end to end during migration to detect regressions and identify root causes.
What does “Contact Center Transformation” mean in Operata’s context?
It refers to helping organizations migrate, modernize, or redesign contact centers (for example, moving to cloud platforms) while maintaining or improving performance, voice quality, and agent/caller experience. Operata supports transformation by providing observability, assurance, and insight throughout the change lifecycle.
What business outcomes should teams expect from using Operata during transformation?
Teams can expect reduced agent call times and lower chargeable minutes in cloud environments, higher bot/automation fulfillment success due to stable infrastructure, and more confidence with fewer rollbacks during transformation.
