Migrate faster, resolve issues sooner, and ensure the complete success of your cloud adoption initiative.
Operata continuously monitors every second of every call, capturing performance data throughout the entire end-to-end communication chain.
From the desk-top, Agent feedback is gathered in real-time, automatically capturing relevant environmental data, call performance and softphone logs. Performance testing tools load the environment with real calls to ensure production workloads can be supported.
Combining this monitoring and assurance data, Operata provides insights to optimise the environment and deliver the best customer experience - for every call.