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The world’s 1st multi-cloud CX observability platform 🎉 - Available now for Amazon Connect, Genesys Cloud & Nice CXone Read the post

Make your working from home agents sing!

Operata optimizes performance so your team gets the most from your cloud contact center

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CCAAS FOR HOME WORKING

Looking for the best CCaaS for home working agents?


All you need is your CCaaS platform, a laptop and an internet connection.

Modern cloud contact centers are accessible from virtually any location, meaning your business can have a complete, operational contact centre via the cloud.
Your agents, supervisors and managers can all work from home while performing their usual contact centre roles and activities.

For Agents

  • Enjoy the best agent experience
  • Self solve issues yourself
  • Provide real-time feedback

For Supervisors

  • Monitor agents in real-time
  • Coach agents as in the office
  • Keep in the loop on technical issues

For Managers

  • Create custom dashboards, run reports
  • Monitor service levels in real-time
  • Listen to call recordings

OPERATA WHITEPAPER

Learn how to optimize your cloud contact centre for optimum voice quality, agent and customer experience.

CLOUD CONTACT CENTERS & OPERATA

Better Together


Operata gives IT teams and Contact Center managers the tools they need to deliver the best possible customer experience.

Boost Agent Productivity

Capture agent feedback and suggest fixes in real-time. Fewer issues, happier agents and better CX.

Faster Mean Time To Resolve

Correlate data sources to gain insights, identify issues, determine root causes and resolve them quickly.

Control Service Quality

Independently measure performance SLA’s for contact centers, agents, BPO, MSP, partners & carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend and measure what matters.

Optimise Your AI Investment

Deliver the audio quality required to get the most from transcription, sentiment analysis, agent assistants & more.

How much can you save with Operata?

This simple calculator quickly reveals how much Operata can reduce the running costs of your Cloud Contact Centre.

Find out how we calculate this — and how Operata can benefit your Contact Centre Agents and Customers.

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