Make your home
working agents sing!
Operata optimizes performance
so your team gets the most
from your cloud contact center
Looking for the best CCaaS
for home working agents?
All you need is your CCaaS platform, a laptop and an internet connection.
Modern cloud contact centers are accessible from virtually any location, meaning your business can have a complete, operational contact center via the cloud.
Your agents, supervisors and managers can all work from home while performing their usual contact center roles and activities.
For Agents
- Enjoy the best agent experience
- Resolve issues yourself
- Provide real-time feedback to IT
For Supervisors
- Monitor agents in real-time
- Coach agents as in the office
- Stay in the loop on technical issues
For Managers
- Create custom dashboards, run reports
- Monitor service levels in real-time
- Listen to call recordings
10 essential home
working considerations
for Amazon Connect
Get instant access our complimentary whitepaper
Learn how to optimize your cloud contact center foroptimum voice quality, agent and customer experience.
Better Together
Operata gives IT teams and contact center managers the toolsthey need to deliver the best possible customer experience.
Boost Agent Productivity
Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.
Faster Mean Time to Resolve
Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.
Control Service Quality
Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.
Speed Time-to-Value
Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.
Lower Costs
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Optimize Your AI Investment
Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.
The economic impact of agent downtime.
This simple calculator for IT teams quantifies the business impact of reducing agent impacting issues.
Get the details behind this calculation and learn how Operata can speed up your issue resolution times.
Avg Agent Numbers
The average number of Agents online each day
Agent Cost Per Hour
The average hourly agent cost (including on costs)
Estimated Monthly Call Centre Costs
Estimated Agent and CCaaS costs
Frequently Asked Questions
What benefits do supervisors and managers gain for remote teams using Operata?
Supervisors can monitor agent technical health and performance in real time. Managers get dashboards, reports, and insights into SLAs, service levels, and aggregated technical risk across the distributed workforce.
How does Operata help improve customer experience when agents work from home?
By reducing agent-impacting technical issues, Operata helps ensure clearer calls, fewer dropped or muted interactions, and more consistent audio quality. This supports smoother CX, especially given dependencies on the agent environment.
What challenges do remote/home agents face that Operata can solve?
Home agents often experience inconsistent network quality, unclear audio paths, device issues, or lack of visibility into technical problems. Operata helps by tracking the agent’s environment (device, browser, network), surfacing issues in real time, and enabling self-resolution before customers are impacted.
Ready to bring CX Observability to your contact center?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
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