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CCAAS FOR HOME WORKING
Modern cloud contact centers are accessible from virtually any location, meaning your business can have a complete, operational contact centre via the cloud.
Your agents, supervisors and managers can all work from home while performing their usual contact centre roles and activities.
CLOUD CONTACT CENTERS & OPERATA
Operata gives IT teams and Contact Center managers the tools they need to deliver the best possible customer experience.
Capture agent feedback and suggest fixes in real-time. Fewer issues, happier agents and better CX.
Correlate data sources to gain insights, identify issues, determine root causes and resolve them quickly.
Independently measure performance SLA’s for contact centers, agents, BPO, MSP, partners & carriers you rely on.
Gain insights to confidently transform your contact center, underlying systems, third parties or end-user devices.
Reduce call times, focus investment in the right areas, optimize spend and measure what matters.
Deliver the audio quality required to get the most from transcription, sentiment analysis, agent assistants & more.
