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CCAAS FOR HOME WORKERS
Modern cloud contact centers are accessible from virtually any location, meaning your business can have a complete, operational contact center via the cloud.
Your agents, supervisors and managers can all work from home while performing their usual contact center roles and activities.
CLOUD CONTACT CENTERS & OPERATA
Operata gives IT teams and contact center managers the tools they need to deliver the best possible customer experience.
Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.
Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.
Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.
Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.
