Unlimited use. Simple per-minute rates.
Pricing that scales with your contact center.
Enhanced discounts available for committed monthly volumes.
Standard
Advance
Enterprise
Service Usage
Service Usage
Agent minute charge
$0.0080
$0.0090
$0.010
Min monthly charge
$1,000
Inc. 125,000 mins
$1,000
Inc. 110,000 mins
$1,000
Inc. 100,000 mins
Users & Data (Gb)
Unlimited*
Unlimited*
Unlimited*
Assurance minutes
—
$0.20
$0.20
Monitoring
Monitoring
CCaas & Carrier
Yes
Yes
Yes
Network & WebRTC
Yes
Yes
Yes
Agent Experience
Yes
Yes
Yes
Insights
Insights
Playbooks
Yes
Yes
Yes
Canvas & Dashboards
Yes
Yes
Yes
Notifications & Workflow
Yes
Yes
Yes
AI Featured Insights
Yes
Yes
Yes
AX Copilot
Yes
Yes
Yes
CX Copilot
—
—
Yes
Assurance
Assurance
CX Baseline
—
Yes
Yes
CX Heartbeat^
—
Yes
Yes
Performance Testing
—
Yes
Yes
Data Collection
Data Collection
Browser Extension
Yes
Yes
Yes
Cloud Collector
Yes
Yes
Yes
Virtual Agent
—
—
Yes
Integrations
Integrations
API
Yes
Yes
Yes
Data Exchange
—
—
Yes
Single Sign On (SSO)
—
—
Yes
Support
Support
Business day support
Yes
Yes
Yes
24 x 7 Support
On application
On application
On application
Notes
- Updated on the 20th of August, 2023
- All Prices in USD, ex TAX.
- Minimum monthly charges billed Annually in advance.
- Additional Agent Minutes and Assurance Minutes billed Monthly in arrears.
- Insights are recorded from call registering on connect to post-call action. Agent Minute charges are calculated from agent connect to agent disconnect.
- Feature support varies between CCaaS platforms. See supported features for details.
- ^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX™ and NICE CXone.
Enhanced discounts available for committed monthly volumes.
Talk to usStandard
Advance
Enterprise
Service Usage
Service Usage
Agent minute charge
$0.0040
$0.0050
$0.0060
Min monthly charge
$3,000
Inc. 750,000 mins
$3,000
Inc. 600,000 mins
$3,000
Inc. 500,000 mins
Users & Data (Gb)
Unlimited*
Unlimited*
Unlimited*
Assurance minutes
—
$0.20
$0.20
Monitoring
Monitoring
CCaas & Carrier
Yes
Yes
Yes
Network & WebRTC
Yes
Yes
Yes
Agent Experience
Yes
Yes
Yes
Insights
Insights
Playbooks
Yes
Yes
Yes
Canvas & Dashboards
Yes
Yes
Yes
Notifications & Workflow
Yes
Yes
Yes
AI Featured Insights
Yes
Yes
Yes
AX Copilot
Yes
Yes
Yes
CX Copilot
—
—
Yes
Assurance
Data Collection
CX Baseline
—
Yes
Yes
CX Heartbeat^
—
Yes
Yes
Data Collection
Performance Testing
—
Yes
Yes
Data Collection
Monitoring
Browser Extension
Yes
Yes
Yes
Cloud Collector
Yes
Yes
Yes
Virtual Agent
—
—
Yes
Integrations
Data Collection
API
Yes
Yes
Yes
Data Exchange
—
—
Yes
Single Sign On (SSO)
—
—
Yes
Support
Monitoring
Business day support
Yes
Yes
Yes
24 x 7 Support
On application
On application
On application
Notes
- Last updated: August 20, 2023.
- All Prices in USD, ex TAX.
- Billed monthly.
- Minimum monthly charges billed Annually in advance.
- Additional Agent Minutes and Assurance Minutes billed Monthly in arrears.
- Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.
- ^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXone.
- Feature support varies based on CCaaS platform, refer to supported feature matrix for full details.
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