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Our Pricing

Unlimited use.
Simple per-minute rates.

Pricing that scales with your contact center.

Low Volume
Core Pricing

Monthly Billing

Annual Billing (save 5%)

Core

$0.006 per agent minutes

$3,000 minimum monthly charge
Includes 500,000 mins, unlimited users,
and unlimited data

Get Started for Free

Top features:

  • Monitoring
    Across applications and carrier and AI Agents, Contact Journey Trace®.
  • Insights
    Trace Insights and CX Insights Graph®.
  • Actions
    CX Copilot
  • Collection
    Trace Collector

Enterprise

$0.007 per agent minutes

$3,500 minimum monthly charge
Includes 500,000 mins, 500 Assurance mins, unlimited users, and unlimited data

$0.0130 per agent minutes

$1,950 minimum monthly charge
Includes 150,000 mins, 500 Assurance mins, unlimited users, and unlimited data*

Get Started for Free

Everything in Standard, plus:

  • Monitoring
    Networks and webRTC, agent experience including softphone, hardware and environment.
  • Assurance
    Agent readiness testing, CX heartbeat & performance testing.
  • Insights
    Dashboards, Playbooks, CX Risk Scores,
  • Actions
    Agent Copilot, Notifications & Workflow.
  • Collection
    Agent, Cloud, Experience Collectors. Issue reporting.
  • Integrations
    Insights API, Event Stream, Single Sign-on

Enterprise +

$0.0085 per agent minutes

$4,250 minimum monthly charge
Includes 500,000 mins, 500 Assurance mins, unlimited users, and unlimited data

Get Started for Free

Everything in Enterprise, plus:

  • Advanced Insights
    Custom Dashboards & Playbooks
  • Access & Controls
    Team based Access Controls, Partner access control (BPOs and MSPs)
  • Integrations
    Operata MCP Server®

Compare Plans

Platform Edition

CORE

Enterprise

Enterprise +

Service Description

Monitoring

Monitoring, Assurance
& Integrations

Monitoring, Assurance
& Advanced Access

Service Usage

Agent minutes

$0.006

$0.007

$0.0085

Min monthly charge

$3,000

Inc. 500,000 mins

$3,500

Inc. 500,000 mins

$4,250

Inc. 500,000 mins

Users & Data (Gb)

Unlimited*

Unlimited*

Unlimited*

Assurance Minutes

—

$0.20
Inc. 500 mins

$0.20
Inc. 500 mins

Monitoring

Monitoring

Customer Journey Trace®

Monitoring

Applications & Carrier

Network & WebRTC

—

AI Agents

Agent Experience

—

Insights

Insights

Trace Insights

CX Insights Graph®

CX Risk Scores

—

Playbooks

—

Canvas & Dashboards

—

Custom Dashboards

—

—

Actions

Data Collection

CX Copilot

Data Collection

Agent Copilot

—

Data Collection

Agent Copilot - Headless

—

—

Data Collection

Notifications & Workflow

—

Assurance

Data Collection

Agent Readiness Testing

—

Data Collection

CX Baseline

—

Data Collection

CX Heartbeat^

—

Data Collection

Performance Testing

—

Data Collection

Telephony Testing (Q4, 2025)

—

Data Collection

Data Collection

Trace Collector

Data Collection

Agent Collector

—

Data Collection

Cloud Collector

—

Data Collection

Experience Collector

—

Data Collection

Issue Reporting

—

Access & Controls

Integrations

Team based access control

—

—

Integrations

Partner access control (BPOs, MSPs)

—

—

Integrations

Multi-Contact Center Monitoring

—

Up to 6

Up to 15

Integrations

Integrations

API

Data Exchange

—

MCP Server

—

—

SAML based Single Sign On (SSO)

—

Support

Support

SOC 2 Type II Compliance

Business day support

Service reviews

—

Quarterly

Monthly

Named Customer Success Manager

—

—

24 x 7 Support

—

—

On application

Supported Integrations

Support

50+ Integrations for Core Edition features

Amazon Connect, Genesys Cloud, NICE CXOne,
Salesforce Service Cloud Voice Zendesk, ServiceNow, for Enterprise & Enterprise+ features

—

Support

Support

Support

SOC 2 Type II Compliance

Platform Edition

Standard

Enterprise
Low Volume

Enterprise +

Service Description

Insights

Monitoring

Monitoring, Assurance
& Integrations

Monitoring, Assurance
& Advanced Access

Service Usage

Agent minutes

$0.006

$0.0130

$0.0085

Min monthly charge

$3,000
Inc. 500,000 mins

$1,950
Inc. 150,000 mins

$4,250
Inc. 500,000 mins

Users & Data (Gb)

Unlimited*

Unlimited*

Unlimited*

Assurance Minutes

—

$0.20
Inc. 500 mins

$0.20
Inc. 500 mins

Monitoring

Monitoring

CCaas & Carrier

Network & WebRTC

Agent Experience

Insights

Insights

CX Risk Scores

Playbooks

Canvas & Dashboards

Custom Dashboards

—

—

Actions

Data Collection

Notifications & Workflow

Data Collection

AI Featured Insights

Data Collection

AX Copilot

Data Collection

AX Copilot - Headless

—

—

Data Collection

CX Copilot

Assurance

Data Collection

Agent Readiness Testing

—

Data Collection

CX Baseline

—

Data Collection

CX Heartbeat^

—

Data Collection

Performance Testing

—

Data Collection

Telephony Testing (Q3, 2025)

—

Data Collection

Data Collection

Agent Collector

Data Collection

Cloud Collector

Data Collection

Experience Collector

—

Data Collection

Issue Reporting

Access & Controls

Integrations

Team based access control

—

—

Integrations

Partner access control (BPOs, MSPs)

—

—

Integrations

Multi-Contact Center Monitoring

—

Up to 3

6+

Integrations

Integrations

API

Data Exchange

—

SAML based Single Sign On (SSO)

—

Support

Support

SOC 2 Type II Compliance

Business day support

Service reviews

—

—

Monthly

Named Customer Success Manager

—

—

24 x 7 Support

—

—

On application

Need Reliable Assurance Plans?

Explore our tailored suite of Assurance solutions, designed to protect your operations and give you true peace of mind.

Talk to sales

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Notes

  • Effective: October 22, 2025
  • All Prices in USD, ex TAX.
  • All Plans, minimum 12 month term.
  • Minimum monthly charges billed Annually in advance, unless monthly payment option selected.
  • Additional Agent Minutes and Assurance Minutes billed Monthly in arrears.
  • For AI and Human Agents, Minute charges are calculated for the elapsed time where data has been collected. For human agents this is from agent connect to agent disconnect.
  • Insights are recorded from call registering on connect to post-call action.
  • Feature support varies between platforms. See supported features for details.
Get Started

Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.

Book a Demo
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