Unlimited use.
Simple per-minute rates.
Pricing that scales with your contact center.
Monthly Billing
Annual Billing (save 5%)
Standard
$0.006 per agent minutes
$3,000 minimum monthly charge
Includes 500,000 mins, unlimited users,
and unlimited data
Top features:
- Monitoring
Across applications, networks, agent experience - Insights
Dashboards, Playbooks, CX Risk Scores - Actions
Agent Copilot, AI Insights & CX Copilot
Enterprise
$0.007 per agent minutes
$3,500 minimum monthly charge
Includes 500,000 mins, 500 Assurance mins, unlimited users, and unlimited data
$0.0130 per agent minutes
$1,950 minimum monthly charge
Includes 150,000 mins, 500 Assurance mins, unlimited users, and unlimited data*
Everything in Standard, plus:
- Assurance
Agent readiness testing, CX heartbeat & performance testing - Integrations
Insights API, Event Stream, Single Sign-on
Enterprise +
$0.0085 per agent minutes
$4,250 minimum monthly charge
Includes 500,000 mins, 500 Assurance mins, unlimited users, and unlimited data
Everything in Enterprise, plus:
- Advanced Insights
Custom dashboards & playbooks - Access & Controls
Team based Access Controls, Partner access control (BPOs and MSPs)
Compare Plans
Platform Edition
Standard
Enterprise
Enterprise +
Service Description
Monitoring, Assurance
& Integrations
Monitoring, Assurance
& Advanced Access
Service Usage
Agent minutes
$0.006
$0.007
$0.0085
Min monthly charge
$3,000
Inc. 500,000 mins
$3,500
Inc. 500,000 mins
$4,250
Inc. 500,000 mins
Users & Data (Gb)
Unlimited*
Unlimited*
Unlimited*
Assurance Minutes
—
$0.20
Inc. 500 mins
$0.20
Inc. 500 mins
Monitoring
Monitoring
CCaas & Carrier
Network & WebRTC
Agent Experience
Insights
Insights
CX Risk Scores
Playbooks
Canvas & Dashboards
Custom Dashboards
—
—
Actions
Data Collection
Notifications & Workflow
Data Collection
AI Featured Insights
Data Collection
Agent Copilot
Data Collection
Agent Copilot - Headless
—
—
Data Collection
CX Copilot
Assurance
Data Collection
Agent Readiness Testing
—
Data Collection
CX Baseline
—
Data Collection
CX Heartbeat^
—
Data Collection
Performance Testing
—
Data Collection
Telephony Testing (Q3, 2025)
—
Data Collection
Data Collection
Agent Collector
Data Collection
Cloud Collector
Data Collection
Experience Collector
—
Data Collection
Issue Reporting
Access & Controls
Integrations
Team based access control
—
—
Integrations
Partner access control (BPOs, MSPs)
—
—
Integrations
Multi-Contact Center Monitoring
—
Up to 6
Up to 15
Integrations
Integrations
API
Data Exchange
—
SAML based Single Sign On (SSO)
—
Support
Support
SOC 2 Type II Compliance
Business day support
Service reviews
—
Quarterly
Monthly
Named Customer Success Manager
—
—
24 x 7 Support
—
—
On application
Platform Edition
Standard
Enterprise
Low Volume
Enterprise +
Service Description
Insights
Monitoring, Assurance
& Integrations
Monitoring, Assurance
& Advanced Access
Service Usage
Agent minutes
$0.006
$0.0130
$0.0085
Min monthly charge
$3,000
Inc. 500,000 mins
$1,950
Inc. 150,000 mins
$4,250
Inc. 500,000 mins
Users & Data (Gb)
Unlimited*
Unlimited*
Unlimited*
Assurance Minutes
—
$0.20
Inc. 500 mins
$0.20
Inc. 500 mins
Monitoring
Monitoring
CCaas & Carrier
Network & WebRTC
Agent Experience
Insights
Insights
CX Risk Scores
Playbooks
Canvas & Dashboards
Custom Dashboards
—
—
Actions
Data Collection
Notifications & Workflow
Data Collection
AI Featured Insights
Data Collection
AX Copilot
Data Collection
AX Copilot - Headless
—
—
Data Collection
CX Copilot
Assurance
Data Collection
Agent Readiness Testing
—
Data Collection
CX Baseline
—
Data Collection
CX Heartbeat^
—
Data Collection
Performance Testing
—
Data Collection
Telephony Testing (Q3, 2025)
—
Data Collection
Data Collection
Agent Collector
Data Collection
Cloud Collector
Data Collection
Experience Collector
—
Data Collection
Issue Reporting
Access & Controls
Integrations
Team based access control
—
—
Integrations
Partner access control (BPOs, MSPs)
—
—
Integrations
Multi-Contact Center Monitoring
—
Up to 3
6+
Integrations
Integrations
API
Data Exchange
—
SAML based Single Sign On (SSO)
—
Support
Support
SOC 2 Type II Compliance
Business day support
Service reviews
—
—
Monthly
Named Customer Success Manager
—
—
24 x 7 Support
—
—
On application
Need Reliable Assurance Plans?
Explore our tailored suite of Assurance solutions, designed to protect your operations and give you true peace of mind.
Talk to sales
Notes
- Effective: July 1, 2025
- All Prices in USD, ex TAX.
- All Plans, minimum 12 month term.
- Minimum monthly charges billed Annually in advance, unless monthly payment option selected.
- Additional Agent Minutes and Assurance Minutes billed Monthly in arrears.
- Insights are recorded from call registering on connect to post-call action. Agent Minute charges are calculated from agent connect to agent disconnect.
- Feature support varies between platforms. See supported features for details.
- ^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX™ and NICE CXone.
See Operata in action.
Lock in some time with a Product Specialist.
