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Unlimited use.
Simple per-minute rates.

Pricing that scales with your contact center.

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Save up to 50% with annual commitment, billed monthly.

STANDARD
Service Usage
Agent minute charge
$0.0075
Min monthly charge
$1,000
Inc. 130,000 mins
Users & Data (Gb)
Unlimited*
Assurance minutes
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Insights
Canvas & Dashboards
Yes
Notifications & Workflow
Yes
Playbooks
Yes
Assurance
CX Baseline
CX Heartbeat^
Performance Testing
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
Integrations
API
Yes
Data Exchange
Single Sign On (SSO)
Support
Business day support
Yes
24 x 7 Support
On application
ADVANCED
Service Usage
Agent minute charge
$0.0085
Min monthly charge
$1,000
Inc. 115,000 mins
Users & Data (Gb)
Unlimited*
Assurance minutes
$0.20
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Insights
Canvas & Dashboards
Yes
Notifications & Workflow
Yes
Playbooks
Yes
Assurance
CX Baseline
Yes
CX Heartbeat^
Yes
Performance Testing
Yes
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
Integrations
API
Yes
Data Exchange
Single Sign On (SSO)
Support
Business day support
Yes
24 x 7 Support
On application
ENTERPRISE
Service Usage
Agent minute charge
$0.010
Min monthly charge
$1,000
Inc. 100,000 mins
Users & Data (Gb)
Unlimited*
Assurance minutes
$0.20
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Insights
Canvas & Dashboards
Yes
Notifications & Workflow
Yes
Playbooks
Yes
Assurance
CX Baseline
Yes
CX Heartbeat^
Yes
Performance Testing
Yes
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
Yes
Integrations
API
Yes
Data Exchange
Yes
Single Sign On (SSO)
Yes
Support
Business day support
Yes
24 x 7 Support
On application

Notes

  • All Prices in USD, ex TAX.

  • Billed monthly.

  • Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.

  • ^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXOne.

Save up to 50% with annual commitment, billed monthly.

STANDARD ADVANCED ENTERPRISE
Service Usage Agent minute charge
$0.0075
$0.0085
$0.010
Min monthly charge
$1,000
Inc. 130,000 mins
$1,000
Inc. 115,000 mins
$1,000
Inc. 100,000 mins
Users & Data (Gb)
Unlimited*
Unlimited*
Unlimited*
Assurance minutes
$0.20
$0.20
Monitoring CCaas & Carrier
Yes
Yes
Yes
Network & WebRTC
Yes
Yes
Yes
Agent Experience
Yes
Yes
Yes
Insights Canvas & Dashboards
Yes
Yes
Yes
Notifications & Workflow
Yes
Yes
Yes
Playbooks
Yes
Yes
Yes
Assurance CX Baseline
Yes
Yes
CX Heartbeat^
Yes
Yes
Performance Testing
Yes
Yes
Data Collection Browser Extension
Yes
Yes
Yes
Cloud Collector
Yes
Yes
Yes
Virtual Agent
Yes
Integrations API
Yes
Yes
Yes
Data Exchange
Yes
Single Sign On (SSO)
Yes
Support Business day support
Yes
Yes
Yes
24 x 7 Support
On application
On application
On application

Notes

  • All Prices in USD, ex TAX.

  • Billed monthly.

  • Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.

  • ^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXOne.

Enhanced discounts available for committed monthly volumes.

STANDARD
Service Usage
Agent minute charge
$0.00375
Min monthly charge
$3,000
Inc. 800,000 mins
Users & Data (Gb)
Unlimited*
Assurance minutes
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Insights
Canvas & Dashboards
Yes
Notifications & Workflow
Yes
Playbooks
Yes
Assurance
CX Baseline
CX Heartbeat^
Performance Testing
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
Integrations
API
Yes
Data Exchange
Single Sign On (SSO)
Support
Business day support
Yes
24 x 7 Support
On application
ADVANCED
Service Usage
Agent minute charge
$0.00425
Min monthly charge
$3,000
Inc. 700,000 mins, 2,500 Assurance mins
Users & Data (Gb)
Unlimited*
Assurance minutes
$0.20
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Insights
Canvas & Dashboards
Yes
Notifications & Workflow
Yes
Playbooks
Yes
Assurance
CX Baseline
Yes
CX Heartbeat^
Yes
Performance Testing
Yes
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
Integrations
API
Yes
Data Exchange
Single Sign On (SSO)
Support
Business day support
Yes
24 x 7 Support
On application
ENTERPRISE
Service Usage
Agent minute charge
$0.005
Min monthly charge
$3,000
Inc. 600,000 mins, 2,500 Assurance mins
Users & Data (Gb)
Unlimited*
Assurance minutes
$0.20
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Insights
Canvas & Dashboards
Yes
Notifications & Workflow
Yes
Playbooks
Yes
Assurance
CX Baseline
Yes
CX Heartbeat^
Yes
Performance Testing
Yes
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
Yes
Integrations
API
Yes
Data Exchange
Yes
Single Sign On (SSO)
Yes
Support
Business day support
Yes
24 x 7 Support
On application

Notes

  • All Prices in USD, ex TAX.

  • Billed monthly.

  • Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.

  • ^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXOne.

Enhanced discounts available for committed monthly volumes.

STANDARD ADVANCED ENTERPRISE
Service Usage Agent minute charge
$0.00375
$0.00425
$0.005
Min monthly charge
$3,000
Inc. 800,000 mins
$3,000
Inc. 700,000 mins, 2,500 Assurance mins
$3,000
Inc. 600,000 mins, 2,500 Assurance mins
Users & Data (Gb)
Unlimited*
Unlimited*
Unlimited*
Assurance minutes
$0.20
$0.20
Monitoring CCaas & Carrier
Yes
Yes
Yes
Network & WebRTC
Yes
Yes
Yes
Agent Experience
Yes
Yes
Yes
Insights Canvas & Dashboards
Yes
Yes
Yes
Notifications & Workflow
Yes
Yes
Yes
Playbooks
Yes
Yes
Yes
Assurance CX Baseline
Yes
Yes
CX Heartbeat^
Yes
Yes
Performance Testing
Yes
Yes
Data Collection Browser Extension
Yes
Yes
Yes
Cloud Collector
Yes
Yes
Yes
Virtual Agent
Yes
Integrations API
Yes
Yes
Yes
Data Exchange
Yes
Single Sign On (SSO)
Yes
Support Business day support
Yes
Yes
Yes
24 x 7 Support
On application
On application
On application

Notes

  • All Prices in USD, ex TAX.

  • Billed monthly.

  • Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.

  • ^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXOne.

See Operata in action.

Lock in some time with a Product Specialist.

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