Introducing our latest release β€˜Cadenza’. Data Exchange πŸ”€ for Amazon EventBridge and more! Read Our Post

Unlimited users.
Simple per-minute rates.

Aligned to how you buy Amazon Connect.

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Save up to 50% with annual commitment, billed monthly.

STANDARD
Service Usage
Agent minute charge
$0.0075
Min monthly charge
$1,000
Inc. 130,000 mins
Users & Data (Gb)
Unlimited*
Assurance minutes
β€”
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Assurance
CX Baseline
β€”
CX Heartbeat
β€”
Performance Testing
β€”
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
β€”
Softphone
β€”
Enterprise Privacy Controls
β€”
Integrations
API
Yes
Data Exchange
β€”
Cloud Orchestrator (Q2, 2021)
β€”
Single Sign On (SSO)
β€”
Support
Business day support
Yes
24 x 7 Support
On application
ADVANCED
Service Usage
Agent minute charge
$0.0085
Min monthly charge
$1,000
Inc. 115,000 mins
Users & Data (Gb)
Unlimited*
Assurance minutes
$0.20
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Assurance
CX Baseline
Yes
CX Heartbeat
Yes
Performance Testing
Yes
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
β€”
Softphone
β€”
Enterprise Privacy Controls
β€”
Integrations
API
Yes
Data Exchange
β€”
Cloud Orchestrator (Q2, 2021)
β€”
Single Sign On (SSO)
β€”
Support
Business day support
Yes
24 x 7 Support
On application
ENTERPRISE
Service Usage
Agent minute charge
$0.010
Min monthly charge
$1,000
Inc. 100,000 mins
Users & Data (Gb)
Unlimited*
Assurance minutes
$0.20
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Assurance
CX Baseline
Yes
CX Heartbeat
Yes
Performance Testing
Yes
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
Yes
Softphone
Yes
Enterprise Privacy Controls
Yes
Integrations
API
Yes
Data Exchange
Yes
Cloud Orchestrator (Q2, 2021)
Yes
Single Sign On (SSO)
Yes
Support
Business day support
Yes
24 x 7 Support
On application

Notes

  • All Prices in USD, ex TAX.

  • Billed monthly.

  • A prerequisite for PAYG is β€˜Transform’ and that a plan is purchased prior to completion of β€˜Transform’.

    Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.

Save up to 50% with annual commitment, billed monthly.

STANDARD ADVANCED ENTERPRISE
Service Usage Agent minute charge
$0.0075
$0.0085
$0.010
Min monthly charge
$1,000
Inc. 130,000 mins
$1,000
Inc. 115,000 mins
$1,000
Inc. 100,000 mins
Users & Data (Gb)
Unlimited*
Unlimited*
Unlimited*
Assurance minutes
β€”
$0.20
$0.20
Monitoring CCaas & Carrier
Yes
Yes
Yes
Network & WebRTC
Yes
Yes
Yes
Agent Experience
Yes
Yes
Yes
Assurance CX Baseline
β€”
Yes
Yes
CX Heartbeat
β€”
Yes
Yes
Performance Testing
β€”
Yes
Yes
Data Collection Browser Extension
Yes
Yes
Yes
Cloud Collector
Yes
Yes
Yes
Virtual Agent
β€”
β€”
Yes
Softphone
β€”
β€”
Yes
Enterprise Privacy Controls
β€”
β€”
Yes
Integrations API
Yes
Yes
Yes
Data Exchange
β€”
β€”
Yes
Cloud Orchestrator (Q2, 2021)
β€”
β€”
Yes
Single Sign On (SSO)
β€”
β€”
Yes
Support Business day support
Yes
Yes
Yes
24 x 7 Support
On application
On application
On application

Notes

  • All Prices in USD, ex TAX.

  • Billed monthly.

  • A prerequisite for PAYG is β€˜Transform’ and that a plan is purchased prior to completion of β€˜Transform’.

    Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.

Enhanced discounts available for committed monthly volumes.

STANDARD
Service Usage
Agent minute charge
$0.00375
Min monthly charge
$3,000
Inc. 800,000 mins
Users & Data (Gb)
Unlimited*
Assurance minutes
β€”
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Assurance
CX Baseline
Yes
CX Heartbeat
β€”
Performance Testing
β€”
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
β€”
Softphone
β€”
Enterprise Privacy Controls
β€”
Integrations
API
Yes
Data Exchange
β€”
Cloud Orchestrator (Q2, 2021)
β€”
Single Sign On (SSO)
β€”
Support
Business day support
Yes
24 x 7 Support
On application
ADVANCED
Service Usage
Agent minute charge
$0.00425
Min monthly charge
$3,000
Inc. 700,000 mins, 2,500 Assurance mins
Users & Data (Gb)
Unlimited*
Assurance minutes
$0.20
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Assurance
CX Baseline
Yes
CX Heartbeat
Yes
Performance Testing
Yes
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
β€”
Softphone
β€”
Enterprise Privacy Controls
β€”
Integrations
API
Yes
Data Exchange
β€”
Cloud Orchestrator (Q2, 2021)
β€”
Single Sign On (SSO)
β€”
Support
Business day support
Yes
24 x 7 Support
On application
ENTERPRISE
Service Usage
Agent minute charge
$0.005
Min monthly charge
$3,000
Inc. 600,000 mins, 2,500 Assurance mins
Users & Data (Gb)
Unlimited*
Assurance minutes
$0.20
Monitoring
CCaas & Carrier
Yes
Network & WebRTC
Yes
Agent Experience
Yes
Assurance
CX Baseline
Yes
CX Heartbeat
Yes
Performance Testing
Yes
Data Collection
Browser Extension
Yes
Cloud Collector
Yes
Virtual Agent
Yes
Softphone
Yes
Enterprise Privacy Controls
Yes
Integrations
API
Yes
Data Exchange
Yes
Cloud Orchestrator (Q2, 2021)
Yes
Single Sign On (SSO)
Yes
Support
Business day support
Yes
24 x 7 Support
On application

Notes

  • All Prices in USD, ex TAX.

  • Billed monthly.

  • Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.

Enhanced discounts available for committed monthly volumes.

STANDARD ADVANCED ENTERPRISE
Service Usage Agent minute charge
$0.00375
$0.00425
$0.005
Min monthly charge
$3,000
Inc. 800,000 mins
$3,000
Inc. 700,000 mins, 2,500 Assurance mins
$3,000
Inc. 600,000 mins, 2,500 Assurance mins
Users & Data (Gb)
Unlimited*
Unlimited*
Unlimited*
Assurance minutes
β€”
$0.20
$0.20
Monitoring CCaas & Carrier
Yes
Yes
Yes
Network & WebRTC
Yes
Yes
Yes
Agent Experience
Yes
Yes
Yes
Assurance CX Baseline
Yes
Yes
Yes
CX Heartbeat
β€”
Yes
Yes
Performance Testing
β€”
Yes
Yes
Data Collection Browser Extension
Yes
Yes
Yes
Cloud Collector
Yes
Yes
Yes
Virtual Agent
β€”
β€”
Yes
Softphone
β€”
β€”
Yes
Enterprise Privacy Controls
β€”
β€”
Yes
Integrations API
Yes
Yes
Yes
Data Exchange
β€”
β€”
Yes
Cloud Orchestrator (Q2, 2021)
β€”
β€”
Yes
Single Sign On (SSO)
β€”
β€”
Yes
Support Business day support
Yes
Yes
Yes
24 x 7 Support
On application
On application
On application

Notes

  • All Prices in USD, ex TAX.

  • Billed monthly.

  • Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.

See Operata in action.

Lock in some time with a Product Specialist.

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