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Our Pricing

Unlimited use. Billed per agent minute.

Pricing that scales with your contact center.

Low Volume
Core Pricing

Monthly Billing

Annual Billing (save 5%)

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Core

CX Observability for AI Agents

$3,000 minimum monthly charge
Includes 500,000 mins, unlimited users,
and unlimited data

Talk to us

Top features:

  • Tenor for IT and Tenor for Ops Teams
  • Customer Journey Trace®
  • CX App Performance Monitoring and CX AI Agent Observability
  • Insights & Anomalies, Context Graph
  • Cloud Collector
  • Builder Experience: APIs, MCP Server, Data Exchange
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Enterprise

CX Observability for AI and Human Agents

$3,500 minimum monthly charge
Includes 500,000 mins, 1,000 Assurance mins, unlimited users, and unlimited data

$1,950 minimum monthly charge
Includes 150,000 mins, 1,000 Assurance mins, unlimited users, and unlimited data*

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Everything in Core, plus:

  • Tenor for Human Agents and Issue Reporting
  • Dashboards & Views, Alerts & Notifications
  • Agent Readiness Testing, CX Heartbeat, Performance Testing
  • CX Infrastructure Monitoring and CX Digital Experience Monitoring
  • Agent Collector
  • SAML Single Sign On, up to 6 contact centers
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Enterprise +

CX Observability for AI and Human Agents

$4,250 minimum monthly charge
Includes 500,000 mins, 1,000 Assurance mins, unlimited users, and unlimited data

Talk to us

Everything in Enterprise, plus:

  • Custom Dashboards
  • Agent Collector (Headless)
  • Team based access control
  • Partner access control for BPOs and MSPs
  • Named Customer Success Manager
  • 24 x 7 support on application

Compare Plans

Service Usage

CORE

Enterprise

Enterprise +

Starts at (monthly)
Billed per agent minute.
Discounts apply for committed volume.

$3,000

Inc. 500,000 mins

$3,500

Inc. 500,000 mins

$4,250

Inc. 500,000 mins

Users & Data (Gb)

Unlimited*

Unlimited*

Unlimited*

Assurance minutes

—

Inc. 1,000 mins

Inc. 1,000 mins

Tenor: AI Insights & Actions

Tenor: AI Insights & Actions

Tenor for IT

Tenor: AI Insights & Actions

Tenor for Ops Teams

Tenor for Human Agents

—

Issue Reporting (with Tenor for Human Agents)

—

Surface: Applications

Surface: Applications

Customer Journey Trace®

Dashboards & Views (incl. Canvas & Playbooks)

—

Custom Dashboards

—

—

Alerts & Notifications

—

Builder Experience (APIs, MCP Server, Data Exchange, docs & recipes)

Synthetics & Assurance

Synthetics & Assurance

Agent Readiness Testing

—

Synthetics & Assurance

CX Heartbeat

—

Synthetics & Assurance

Performance Testing

—

Core: Observability

Core: Observability

CX App Performance Monitoring

Core: Observability

CX Infrastructure Monitoring

—

Core: Observability

CX Digital Experience Monitoring

—

CX AI Agent Observability

Insights & Anomalies

Core: Observability

Context Graph (CX Insights Graph®)

Signal: Collection

Signal: Collection

Cloud Collector

Signal: Collection

Agent Collector

—

Signal: Collection

Agent Collector (Headless)

—

—

Access & Controls

Access & Controls

Team based access control

—

—

Access & Controls

Partner access control (BPOs, MSPs)

—

—

SAML based Single Sign On (SSO)

—

Access & Controls

Multi-Contact Center Monitoring

—

Up to 6

6+

Integrations

Integrations

CX AI and Voice AI Agents: Core Edition features

Human Agents: Enterprise & Enterprise+ features

—

Support

Support

SOC 2 Type II Compliance

Business day support

Service reviews

—

Quarterly

Monthly

Named Customer Success Manager

—

—

24 x 7 Support

—

—

On application

Service Usage

Core

Enterprise
Low Volume

Enterprise +

Starts at (monthly)

$3,000
Inc. 500,000 mins

$1,950
Inc. 150,000 mins

$4,250
Inc. 500,000 mins

Users & Data (Gb)

Unlimited*

Unlimited*

Unlimited*

Assurance minutes

—

Inc. 1,000 mins

Inc. 1,000 mins

Tenor: AI Insights & Actions

Monitoring

Tenor for IT

Tenor for Ops Teams

Tenor for Human Agents

Insights

Issue Reporting (with Tenor for Human Agents)

Surface: Applications

Customer Journey Trace®

Dashboards & Views (incl. Canvas & Playbooks)

Custom Dashboards

—

—

Data Collection

Alerts & Notifications

Data Collection

Builder Experience (APIs, MCP Server, Data Exchange, docs & recipes)

Synthetics & Assurance

Data Collection

Agent Readiness Testing

Data Collection

CX Heartbeat^

Data Collection

Performance Testing

—

Core: Observability

Data Collection

CX App Performance Monitoring

—

Data Collection

CX Infrastructure Monitoring

—

Data Collection

CX Digital Experience Monitoring

—

Data Collection

CX AI Agent Observability

—

Data Collection

Insights & Anomalies

Data Collection

Context Graph (CX Insights Graph®)

Signal: Collection

Data Collection

Cloud Collector

—

Data Collection

Agent Collector

Data Collection

Agent Collector (Headless)

—

—

Access & Controls

Integrations

Team based access control

—

—

Integrations

Partner access control (BPOs, MSPs)

—

—

SAML based Single Sign On (SSO)

—

Integrations

Multi-Contact Center Monitoring

—

Up to 3

6+

Integrations

Integrations

API

Human Agents: Enterprise & Enterprise+ features

—

Support

Support

SOC 2 Type II Compliance

Business day support

Service reviews

—

Quarterly

Monthly

Named Customer Success Manager

—

—

24 x 7 Support

—

—

On application

Need Reliable Assurance Plans?

Explore our tailored suite of Assurance solutions, designed to protect your operations and give you true peace of mind.

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Notes

  • Effective: September 1, 2026
  • All Prices in USD, ex TAX.
  • All Plans, minimum 12 month term.
  • Minimum monthly charges billed Annually in advance, unless monthly payment option selected.
  • Additional Agent Minutes and Assurance Minutes billed Monthly in arrears.
  • For AI and Human Agents, Minute charges are calculated for the elapsed time where data has been collected. For human agents this is from agent connect to agent disconnect.
  • Insights are recorded from call registering on connect to post-call action.
  • Pricing is Estate based, Selective Agent pricing available on request.
Get Started

Ready to bring Observability to your CX stack?

See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.

Book a Demo
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