Save up to 50% with annual commitment, billed monthly.
| STANDARD | |
|---|---|
| Service Usage | |
| Agent minute charge |
$0.0075
|
| Min monthly charge |
$1,000
Inc. 130,000 mins
|
| Users & Data (Gb) |
Unlimited*
|
| Assurance minutes |
—
|
| Monitoring | |
| CCaas & Carrier |
Yes
|
| Network & WebRTC |
Yes
|
| Agent Experience |
Yes
|
| Insights | |
| Canvas & Dashboards |
Yes
|
| Notifications & Workflow |
Yes
|
| Playbooks |
Yes
|
| Assurance | |
| CX Baseline |
—
|
| CX Heartbeat^ |
—
|
| Performance Testing |
—
|
| Data Collection | |
| Browser Extension |
Yes
|
| Cloud Collector |
Yes
|
| Virtual Agent |
—
|
| Integrations | |
| API |
Yes
|
| Data Exchange |
—
|
| Single Sign On (SSO) |
—
|
| Support | |
| Business day support |
Yes
|
| 24 x 7 Support |
On application
|
| ADVANCED | |
|---|---|
| Service Usage | |
| Agent minute charge |
$0.0085
|
| Min monthly charge |
$1,000
Inc. 115,000 mins
|
| Users & Data (Gb) |
Unlimited*
|
| Assurance minutes |
$0.20
|
| Monitoring | |
| CCaas & Carrier |
Yes
|
| Network & WebRTC |
Yes
|
| Agent Experience |
Yes
|
| Insights | |
| Canvas & Dashboards |
Yes
|
| Notifications & Workflow |
Yes
|
| Playbooks |
Yes
|
| Assurance | |
| CX Baseline |
Yes
|
| CX Heartbeat^ |
Yes
|
| Performance Testing |
Yes
|
| Data Collection | |
| Browser Extension |
Yes
|
| Cloud Collector |
Yes
|
| Virtual Agent |
—
|
| Integrations | |
| API |
Yes
|
| Data Exchange |
—
|
| Single Sign On (SSO) |
—
|
| Support | |
| Business day support |
Yes
|
| 24 x 7 Support |
On application
|
| ENTERPRISE | |
|---|---|
| Service Usage | |
| Agent minute charge |
$0.010
|
| Min monthly charge |
$1,000
Inc. 100,000 mins
|
| Users & Data (Gb) |
Unlimited*
|
| Assurance minutes |
$0.20
|
| Monitoring | |
| CCaas & Carrier |
Yes
|
| Network & WebRTC |
Yes
|
| Agent Experience |
Yes
|
| Insights | |
| Canvas & Dashboards |
Yes
|
| Notifications & Workflow |
Yes
|
| Playbooks |
Yes
|
| Assurance | |
| CX Baseline |
Yes
|
| CX Heartbeat^ |
Yes
|
| Performance Testing |
Yes
|
| Data Collection | |
| Browser Extension |
Yes
|
| Cloud Collector |
Yes
|
| Virtual Agent |
Yes
|
| Integrations | |
| API |
Yes
|
| Data Exchange |
Yes
|
| Single Sign On (SSO) |
Yes
|
| Support | |
| Business day support |
Yes
|
| 24 x 7 Support |
On application
|
Notes
All Prices in USD, ex TAX.
Billed monthly.
Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.
^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXOne.
Save up to 50% with annual commitment, billed monthly.
| STANDARD | ADVANCED | ENTERPRISE | ||
|---|---|---|---|---|
| Service Usage | Agent minute charge |
$0.0075
|
$0.0085
|
$0.010
|
| Min monthly charge |
$1,000
Inc. 130,000 mins
|
$1,000
Inc. 115,000 mins
|
$1,000
Inc. 100,000 mins
|
|
| Users & Data (Gb) |
Unlimited*
|
Unlimited*
|
Unlimited*
|
|
| Assurance minutes |
—
|
$0.20
|
$0.20
|
|
| Monitoring | CCaas & Carrier |
Yes
|
Yes
|
Yes
|
| Network & WebRTC |
Yes
|
Yes
|
Yes
|
|
| Agent Experience |
Yes
|
Yes
|
Yes
|
|
| Insights | Canvas & Dashboards |
Yes
|
Yes
|
Yes
|
| Notifications & Workflow |
Yes
|
Yes
|
Yes
|
|
| Playbooks |
Yes
|
Yes
|
Yes
|
|
| Assurance | CX Baseline |
—
|
Yes
|
Yes
|
| CX Heartbeat^ |
—
|
Yes
|
Yes
|
|
| Performance Testing |
—
|
Yes
|
Yes
|
|
| Data Collection | Browser Extension |
Yes
|
Yes
|
Yes
|
| Cloud Collector |
Yes
|
Yes
|
Yes
|
|
| Virtual Agent |
—
|
—
|
Yes
|
|
| Integrations | API |
Yes
|
Yes
|
Yes
|
| Data Exchange |
—
|
—
|
Yes
|
|
| Single Sign On (SSO) |
—
|
—
|
Yes
|
|
| Support | Business day support |
Yes
|
Yes
|
Yes
|
| 24 x 7 Support |
On application
|
On application
|
On application
|
Notes
All Prices in USD, ex TAX.
Billed monthly.
Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.
^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXOne.
Enhanced discounts available for committed monthly volumes.
| STANDARD | |
|---|---|
| Service Usage | |
| Agent minute charge |
$0.00375
|
| Min monthly charge |
$3,000
Inc. 800,000 mins
|
| Users & Data (Gb) |
Unlimited*
|
| Assurance minutes |
—
|
| Monitoring | |
| CCaas & Carrier |
Yes
|
| Network & WebRTC |
Yes
|
| Agent Experience |
Yes
|
| Insights | |
| Canvas & Dashboards |
Yes
|
| Notifications & Workflow |
Yes
|
| Playbooks |
Yes
|
| Assurance | |
| CX Baseline |
—
|
| CX Heartbeat^ |
—
|
| Performance Testing |
—
|
| Data Collection | |
| Browser Extension |
Yes
|
| Cloud Collector |
Yes
|
| Virtual Agent |
—
|
| Integrations | |
| API |
Yes
|
| Data Exchange |
—
|
| Single Sign On (SSO) |
—
|
| Support | |
| Business day support |
Yes
|
| 24 x 7 Support |
On application
|
| ADVANCED | |
|---|---|
| Service Usage | |
| Agent minute charge |
$0.00425
|
| Min monthly charge |
$3,000
Inc. 700,000 mins, 2,500 Assurance mins
|
| Users & Data (Gb) |
Unlimited*
|
| Assurance minutes |
$0.20
|
| Monitoring | |
| CCaas & Carrier |
Yes
|
| Network & WebRTC |
Yes
|
| Agent Experience |
Yes
|
| Insights | |
| Canvas & Dashboards |
Yes
|
| Notifications & Workflow |
Yes
|
| Playbooks |
Yes
|
| Assurance | |
| CX Baseline |
Yes
|
| CX Heartbeat^ |
Yes
|
| Performance Testing |
Yes
|
| Data Collection | |
| Browser Extension |
Yes
|
| Cloud Collector |
Yes
|
| Virtual Agent |
—
|
| Integrations | |
| API |
Yes
|
| Data Exchange |
—
|
| Single Sign On (SSO) |
—
|
| Support | |
| Business day support |
Yes
|
| 24 x 7 Support |
On application
|
| ENTERPRISE | |
|---|---|
| Service Usage | |
| Agent minute charge |
$0.005
|
| Min monthly charge |
$3,000
Inc. 600,000 mins, 2,500 Assurance mins
|
| Users & Data (Gb) |
Unlimited*
|
| Assurance minutes |
$0.20
|
| Monitoring | |
| CCaas & Carrier |
Yes
|
| Network & WebRTC |
Yes
|
| Agent Experience |
Yes
|
| Insights | |
| Canvas & Dashboards |
Yes
|
| Notifications & Workflow |
Yes
|
| Playbooks |
Yes
|
| Assurance | |
| CX Baseline |
Yes
|
| CX Heartbeat^ |
Yes
|
| Performance Testing |
Yes
|
| Data Collection | |
| Browser Extension |
Yes
|
| Cloud Collector |
Yes
|
| Virtual Agent |
Yes
|
| Integrations | |
| API |
Yes
|
| Data Exchange |
Yes
|
| Single Sign On (SSO) |
Yes
|
| Support | |
| Business day support |
Yes
|
| 24 x 7 Support |
On application
|
Notes
All Prices in USD, ex TAX.
Billed monthly.
Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.
^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXOne.
Enhanced discounts available for committed monthly volumes.
| STANDARD | ADVANCED | ENTERPRISE | ||
|---|---|---|---|---|
| Service Usage | Agent minute charge |
$0.00375
|
$0.00425
|
$0.005
|
| Min monthly charge |
$3,000
Inc. 800,000 mins
|
$3,000
Inc. 700,000 mins, 2,500 Assurance mins
|
$3,000
Inc. 600,000 mins, 2,500 Assurance mins
|
|
| Users & Data (Gb) |
Unlimited*
|
Unlimited*
|
Unlimited*
|
|
| Assurance minutes |
—
|
$0.20
|
$0.20
|
|
| Monitoring | CCaas & Carrier |
Yes
|
Yes
|
Yes
|
| Network & WebRTC |
Yes
|
Yes
|
Yes
|
|
| Agent Experience |
Yes
|
Yes
|
Yes
|
|
| Insights | Canvas & Dashboards |
Yes
|
Yes
|
Yes
|
| Notifications & Workflow |
Yes
|
Yes
|
Yes
|
|
| Playbooks |
Yes
|
Yes
|
Yes
|
|
| Assurance | CX Baseline |
—
|
Yes
|
Yes
|
| CX Heartbeat^ |
—
|
Yes
|
Yes
|
|
| Performance Testing |
—
|
Yes
|
Yes
|
|
| Data Collection | Browser Extension |
Yes
|
Yes
|
Yes
|
| Cloud Collector |
Yes
|
Yes
|
Yes
|
|
| Virtual Agent |
—
|
—
|
Yes
|
|
| Integrations | API |
Yes
|
Yes
|
Yes
|
| Data Exchange |
—
|
—
|
Yes
|
|
| Single Sign On (SSO) |
—
|
—
|
Yes
|
|
| Support | Business day support |
Yes
|
Yes
|
Yes
|
| 24 x 7 Support |
On application
|
On application
|
On application
|
Notes
All Prices in USD, ex TAX.
Billed monthly.
Insights are recorded from call registering on Connect to post call action. Agent Minute charges are calculated from agent connect to agent disconnect.
^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX and NICE CXOne.