Our Pricing

Unlimited use.
Simple per-minute rates.

Pricing that scales with your contact center.

Monthly Billing

Annual Billing (save 5%)

Standard

$0.006 per agent minutes

$3,000 minimum monthly charge
Includes 500,000 mins, unlimited users,
and unlimited data

Get Started for Free

Top features:

  • Monitoring
    Across applications, networks, agent experience
  • Insights
    Dashboards, Playbooks, CX Risk Scores
  • Actions
    Agent Copilot, AI Insights & CX Copilot

Enterprise

$0.007 per agent minutes

$3,500 minimum monthly charge
Includes 500,000 mins, 500 Assurance mins, unlimited users, and unlimited data

$0.0130 per agent minutes

$1,950 minimum monthly charge
Includes 150,000 mins, 500 Assurance mins, unlimited users, and unlimited data*

Get Started for Free

Everything in Standard, plus:

  • Assurance
    Agent readiness testing, CX heartbeat & performance testing
  • Integrations
    Insights API, Event Stream, Single Sign-on

Enterprise +

$0.0085 per agent minutes

$4,250 minimum monthly charge
Includes 500,000 mins, 500 Assurance mins, unlimited users, and unlimited data

Get Started for Free

Everything in Enterprise, plus:

  • Advanced Insights
    Custom dashboards & playbooks
  • Access & Controls
    Team based Access Controls, Partner access control (BPOs and MSPs)

Compare Plans

Platform Edition

Standard

Enterprise

Enterprise +

Service Description

Monitoring

Monitoring, Assurance
& Integrations

Monitoring, Assurance
& Advanced Access

Service Usage

Agent minutes

$0.006

$0.007

$0.0085

Min monthly charge

$3,000

Inc. 500,000 mins

$3,500

Inc. 500,000 mins

$4,250

Inc. 500,000 mins

Users & Data (Gb)

Unlimited*

Unlimited*

Unlimited*

Assurance Minutes

$0.20
Inc. 500 mins

$0.20
Inc. 500 mins

Monitoring

Monitoring

CCaas & Carrier

Network & WebRTC

Agent Experience

Insights

Insights

CX Risk Scores

Playbooks

Canvas & Dashboards

Custom Dashboards

Actions

Data Collection

Notifications & Workflow

Data Collection

AI Featured Insights

Data Collection

Agent Copilot

Data Collection

Agent Copilot - Headless

Data Collection

CX Copilot

Assurance

Data Collection

Agent Readiness Testing

Data Collection

CX Baseline

Data Collection

CX Heartbeat^

Data Collection

Performance Testing

Data Collection

Telephony Testing (Q3, 2025)

Data Collection

Data Collection

Agent Collector

Data Collection

Cloud Collector

Data Collection

Experience Collector

Data Collection

Issue Reporting

Access & Controls

Integrations

Team based access control

Integrations

Partner access control (BPOs, MSPs)

Integrations

Multi-Contact Center Monitoring

Up to 6

Up to 15

Integrations

Integrations

API

Data Exchange

SAML based Single Sign On (SSO)

Support

Support

SOC 2 Type II Compliance

Business day support

Service reviews

Quarterly

Monthly

Named Customer Success Manager

24 x 7 Support

On application

Platform Edition

Standard

Enterprise
Low Volume

Enterprise +

Service Description

Insights

Monitoring

Monitoring, Assurance
& Integrations

Monitoring, Assurance
& Advanced Access

Service Usage

Agent minutes

$0.006

$0.0130

$0.0085

Min monthly charge

$3,000
Inc. 500,000 mins

$1,950
Inc. 150,000 mins

$4,250
Inc. 500,000 mins

Users & Data (Gb)

Unlimited*

Unlimited*

Unlimited*

Assurance Minutes

$0.20
Inc. 500 mins

$0.20
Inc. 500 mins

Monitoring

Monitoring

CCaas & Carrier

Network & WebRTC

Agent Experience

Insights

Insights

CX Risk Scores

Playbooks

Canvas & Dashboards

Custom Dashboards

Actions

Data Collection

Notifications & Workflow

Data Collection

AI Featured Insights

Data Collection

AX Copilot

Data Collection

AX Copilot - Headless

Data Collection

CX Copilot

Assurance

Data Collection

Agent Readiness Testing

Data Collection

CX Baseline

Data Collection

CX Heartbeat^

Data Collection

Performance Testing

Data Collection

Telephony Testing (Q3, 2025)

Data Collection

Data Collection

Agent Collector

Data Collection

Cloud Collector

Data Collection

Experience Collector

Data Collection

Issue Reporting

Access & Controls

Integrations

Team based access control

Integrations

Partner access control (BPOs, MSPs)

Integrations

Multi-Contact Center Monitoring

Up to 3

6+

Integrations

Integrations

API

Data Exchange

SAML based Single Sign On (SSO)

Support

Support

SOC 2 Type II Compliance

Business day support

Service reviews

Monthly

Named Customer Success Manager

24 x 7 Support

On application

Need Reliable Assurance Plans?

Explore our tailored suite of Assurance solutions, designed to protect your operations and give you true peace of mind.

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Notes

  • Effective: July 1, 2025
  • All Prices in USD, ex TAX.
  • All Plans, minimum 12 month term.
  • Minimum monthly charges billed Annually in advance, unless monthly payment option selected.
  • Additional Agent Minutes and Assurance Minutes billed Monthly in arrears.
  • Insights are recorded from call registering on connect to post-call action. Agent Minute charges are calculated from agent connect to agent disconnect.
  • Feature support varies between platforms. See supported features for details.
  • ^ CX Heartbeat available for Amazon Connect, coming soon to Genesys Cloud CX™ and NICE CXone.