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New 'Encore' release is here 🎉 - Playbooks: Curated dashboards for best practice technical & operational insights. Read the post

Monitor performance for 14 days. 
Get a free performance report for your contact center.

Gain technical and operational insights to speed adoption and focus CX improvements

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Trusted By

Shine a light on the hidden obstacles impacting your agents.

Operata experience monitoring unlocks the best performance from your cloud contact center.

It continuously monitors every second of every call, capturing performance data from networks, software, the environment and the experience throughout the end-to-end communication chain.

From the Agent, feedback is gathered in real-time, automatically capturing relevant environmental, desktop, call, and softphone data.

Operata provides insights to optimize the environment and deliver the best agent and customer experience - for every call.

Accelerate by Operata includes:

  • 14 days access to the Operata Platform
  • Performance insights report
  • Simple browser extension for agent feedback & data collection
  • Guided onboarding and sessions to dive into data insights
  • Monitoring of 1M Agent Minutes

HOW IT WORKS?

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1. Sign Up

Click Submit and we will be in touch straight away to get you started. There is no commitment beyond your trial.

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2. Activation

White glove all the way: Operata will activate your account and show you the ropes, typically next business day*

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3. Start Measuring CX & AX

Your Operata trial starts when you start sending metrics to us, usually the same day as your activation session.

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4. Discover Areas for Improvement

Initial 14 days findings report - dig into your data to identify issues impacting your contact center with an Operata expert.

*with our onboarding team via Zoom. You can go ahead and install the Operata Chrome Extension in preparation, and Operata will activate it for you during this session.

Operata at a Glance

Managing your Contact Center with Operata. 
End-to-end measurement. Every second, every call.

COLLECTION

  • Softphone Icon
    Softphone
  • Browser Icon
    Browser
  • Cloud Collector Icon
    Cloud Collector
  • Messenger Icon
    Messenger

MONITORING

  • CCaaS Carrier Icon
    CCaaS Carrier
  • Network & WebRTC Icon
    Network &
    WebRTC
  • Agent Experience Icon
    Agent Experience
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INSIGHTS

  • Performance Testing Icon
    Performance
    Testing
  • CX Baseline Icon
    CX Baseline
  • CX Heartbeat Icon
    CX Heartbeat

ASSURANCE

INTEGRATIONS

  • Data Exchange Icon
    Data Exchange
  • API Icon
    API
  • CCaas Orchestrator Icon
    CCaaS
    Orchestrator

How Operata Works

BrowsersNetwork & WebRTCAgent ExperiencePerformance Testing.

COLLECTORS

Collect Agent experience data via a browser plugin or SDK and bring together data from your contact center cloud.

MONITORING

CCaaS & Carrier performance

Monitor the CCaaS and carriers you rely on.

Network & WebRTC metrics

Understand real-time events, errors and performance data.

Agent experience

Capture environmental data-browser, hardware, network and noise.

INSIGHTS

Real-time Observability

Intelligent answers and playbooks for proactive performance improvement and problem resolution.

ASSURANCE

Performance testing

Test with real calls, on demand, at scale.

CX Baseline

Use global scores to baselines expected performance.

CX Heartbeat

Score your CX and view audio quality shifts at each step of a call.

INTEGRATIONS

We play nicely with the tools you love. Full API, webhooks and the Operata Data Exchange.

Our customers keep singing our praises!

“Operata provided assurance that we could scale up safely and with confidence.”

Grant Sayer

CTO, HealthDirect Australia

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“A highly valuable toolset for providing key metrics as to the customer and agent experience”

Darren Baker

Network Eng & Planning, Snr Lead, Telstra

“With what came to light on our journey, Operata should be a given for every cloud telephony implementation.”

Rachel Southon

Technology & Delivery, Trustpower

See Operata in action.

Lock in some time with a Product Specialist.

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