2025 Contact Centre Best Practice Report
Sydney, Perth, Melbourne, Brisbane, Adelaide
Join CX Evangelist Luke Jamieson and explore key findings from the 2025 Contact Centre Best Practice Report and discover how frontline data is shaping the future of customer experience.
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Observability experts
Luke Jamieson
Luke, a globally recognized CX thought leader and Evangelist at Operata, brings energy, creativity, and deep industry expertise. Passionate about human experience, he champions contact centers in delivering top-tier CX and employee engagement.
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Operata is the only CX Observability tool designed specifically for cloud contact centers and the IT, CX, and Operations teams supporting them.
Boost Agent Productivity
Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.
Faster MTTR
Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.
Control Service Quality
Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.
Speed Time-to-Value
Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.
Lower Costs
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Optimize Your AI Investment
Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.
