CX Observability at Enterprise Connect 2025
Orlando
Trusted by leading global organizations to deliver exceptional customer experiences
Observability experts
Guy Granger
Guy has spent 15+ years in solution architecture and technical sales for telephony and mobile-focused enterprise SaaS products. He can't shake his software engineering background and his love for tinkering in all things software.
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John Mitchem
With a background in enterprise service management and voice network engineering, John has led complex contact center deployments, migrations and large-scale telephony transformation using CPaaS, UCaaS and CCaaS solutions.
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Romilly Blackburn
With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.
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Luke Jamieson
Luke, a globally recognized CX thought leader and Evangelist at Operata, brings energy, creativity, and deep industry expertise. Passionate about human experience, he champions contact centers in delivering top-tier CX and employee engagement.
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Tom Dickinson
Tom has extensive experience in observability, CCaaS, and AI & Automation, having represented IR, Inference, Five9, and Replicant. With nearly two decades in the contact center industry, he plays a key role in driving Operata's business development and U.S. expansion.
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Operata is the only CX Observability tool designed specifically for cloud contact centers and the IT, CX, and Operations teams supporting them.
Boost Agent Productivity
Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.
Faster MTTR
Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.
Control Service Quality
Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.
Speed Time-to-Value
Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.
Lower Costs
Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.
Optimize Your AI Investment
Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.
