Meet Operata at Xperience

Sep 1, 2026

Sep 3, 2026

Wynn, Las Vegas

CX observability for Genesys Cloud, built for teams running AI and human agents side by side. Operata is a proud sponsor.

Meet with us

Meet the CX
Observability experts

John Mitchem

CO-FOUNDER & CTO

With a background in enterprise service management and voice network engineering, John has led complex contact center deployments, migrations and large-scale telephony transformation using CPaaS, UCaaS and CCaaS solutions.

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Dan Arra

CRO

Dan co-founded five successful companies including Altocloud, an AI-powered customer journey analytics company acquired by Genesys in early 2018. Dan is now the CRO of Operata, the world’s first CX observability platform.

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Luke Jamieson

CX Evangelist

Luke, a globally recognized CX thought leader and Evangelist at Operata, brings energy, creativity, and deep industry expertise. Passionate about human experience, he champions contact centers in delivering top-tier CX and employee engagement.

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Matt Bange

Director, Solution Engineering

Matt’s career spans AI, CCaaS, SaaS, telephony, and voice/data networking,a lways driven by enterprise CX strategy. He’s helped top brands implement industry-first solutions and translate complex technology into measurable business outcomes. Matt partners closely with clients to optimize performance, boost customer satisfaction, and accelerate ROI.

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Norm Kayserman

DIRECTOR, PARTNER AND CUSTOMER SOLUTIONS

Norm is a senior technology professional with deep expertise across CX Observability, contact center ecosystems, and AI-enabled platforms. With a track record spanning Fortune 500 organisations, he combines technical depth with strong go-to-market execution to help enterprises move from reactive troubleshooting to proactive experience assurance.

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Andriy Zakharchenko

Director, Business Development

Andriy brings hands-on expertise across CCaaS, CX, and AI, with a career spanning solution architecture, partner strategy, and enterprise sales at Genesys, Cyara, and AWS. Known for translating complex contact center technology into real business outcomes, Andriy works with some of the world's largest organisations to help them see — and solve — what legacy tools miss.

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Customer Experience & OPERATA

Better Together

Operata is the only CX Observability tool designed specifically for AI and Human CX - the IT and Operations teams supporting them.

Boost Agent Productivity

Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.

Faster MTTR

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

Control Service Quality

Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.

Optimize Your AI Investment

Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.