Root cause, proven agentically
The moment voice quality degrades, Tenor runs the investigation, names the layer where it broke, and hands you the proof.
Talk to us
A single interaction crosses the entire delivery chain — carrier, platform, device, AI. Every layer gets watched, live.
The evidence without the wait
Root cause before you dial in
MOS, jitter, packet loss, error spans, and device telemetry — correlated across the session path, tested against the likely causes, and returned as a ranked root cause. No bridge call required.
Packet-level evidence
See the carrier, the CCaaS vendor, or the BPO where the fault originated using your own record. Every finding carries the session data behind it.
Where your team already works
The root cause lands in the Slack or Teams channel where you already triage. Ask follow-ups and approve the fix in the same thread — or go straight to the detail in your AI tools through the Operata MCP Server.
One conversation replaces days of triage
Diagnose across the delivery chain
Ask Tenor directly, the way you'd ask a colleague — isolate the carrier, the platform, the device, or the AI, with evidence on every finding.
Vendor accountability
Session evidence attaches to every finding, ending days of vendor back-and-forth. SLA reports pulled straight from your own record.
Cross-stack root cause
Each layer gets tested — MOS, jitter, packet loss, error spans — until the one at fault is named.
AI agents on the call
Know whether the AI voice agent misrouted the call, or the audio was already degraded before it ever arrived.
Stay one step ahead of every incident
Catch the trend and validate the change yourself — before anything escalates.
Agent fleet health
The trend and the cluster come back benchmarked against baselines drawn from over 1 trillion data points. The same incident stops arriving as a new ticket every month.
Change validation
The window gets built and the evidence returned so you can prove the change was clean, or catch the regression before the business does.
Query your own AI stack
The Operata MCP Server connects to Claude, ChatGPT, Microsoft Copilot, or Cursor. One standard, one login, same permissions.
Shaun James
Global Head of Managed Services, TTEC Digital
One source of truth for the whole CX team
IT isn't the only team running on assumptions.
Ops and human agents get the same real-time telemetry,
built for how each of them works.
Tenor for Ops Teams
Understand change impact quicker, deploy with confidence and ask about performance in plain language
Tenor for
Human Agents
Readiness testing, real-time issue prevention, problem resolution and technical guidance for human agents
Ready to bring Observability to your CX stack?
See how Operata helps IT and Ops teams keep the customer experience connected across every platform in your stack.
Book a Demo
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
800 W. El Camino Real #180,
Mountain View,
CA 94040, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
