Every endpoint, tested and ready
Tenor is the agentic layer that tests every agent's setup. Every desk ready for calls, before the shift starts.
Talk to us
A human agent on a degrading connection keeps taking calls until a customer complains. Tenor tests the desk before the shift, catching the root cause and handing over the fix.
The Fix Before The Ticket
Shortcuts to technical resolution
A failed headset or a Wi-Fi drop can leave agents waiting on IT while the queue stacks up. The fault gets caught live, and the fix lands right in the agent's browser tab.
CX you can depend on
Poor audio and dropped connections break trust fast. Faults get caught before quality degrades, with troubleshooting steps and best-practice fixes ready to go.
Spend more time serving customers
When audio problems or mid-call abandonment hit, agents get routed straight into self-resolve workflows, recovering faster without waiting on IT.
Every number you need without a dashboard build
Confidence in every connection
One automated test covers the contact center and the local agent environment, end-to-end. Every system and device at the agent endpoint gets tested before the shift, down to the telemetry layer: jitter, packet loss, CPU, connection events, device state.
Before the shift
Sub-par audio or a disconnected integration gets caught before the first call, not after.
Catch live degradation
If Wi-Fi drifts or a headset fails mid-session, agents get alerted and handed the fix immediately.
Retroactive verification
After an audio glitch, agents rerun the test and confirm whether the fault was device or network.
Ensure quality across every call
When a customer disconnects on one-way audio, a workflow triggers: immediate redial, prioritized callback, SMS notification. Automatically flag Ops to issues with the agent, location, or technology, so action follows fast.
Evidence alongside the issue
Every ticket an agent raises carries its session telemetry with it.
Tailored recommendations
Configure actions on every alert and recommendation your agents see.
Any agent, anywhere
Catch network instability before it hits a live call. Prompt agents to switch or adjust channels on the spot.
Shaun James
Global Head of Managed Services, TTEC Digital
One source of truth for the whole CX team
Human agents aren't the only team running on assumptions.
IT and CX Ops get the same real-time telemetry, built for how each of them works.
Tenor for IT
Get to root cause quicker and improve MTTR, delivered in the channels you work in — Slack, Teams, Claude and more
Tenor for Ops Teams
Understand change impact quicker, deploy with confidence and ask about performance in plain language
Ready to bring Observability to your CX stack?
See how Operata helps IT and Ops teams keep the customer experience connected across every platform in your stack.
Book a Demo
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
800 W. El Camino Real #180,
Mountain View,
CA 94040, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
