Every CX metric, explained in seconds
Ask Tenor in plain language. Get the what and the why.
Talk to us
You own CSAT, AHT, and FCR. The moment one moves, get the answer, the chart, and the root cause delivered instantly.
The proof behind every metric
One bar for every interaction
Every queue, site and vendor is measured against the same standards. Hold every environment to one measurement, wherever the work happens.
Coaching gap or packet loss?
Know whether an agent's poor CSAT came from a coaching gap or from packet loss. Call quality and performance sit on the same interaction record.
Oversight for your AI CX agents
Resolution scores don't give you the detail of what happened. Measure AI and human interactions against the same CX standards.
Every number you need without a dashboard build
Prompt the way you'd ask a colleague
The answer comes back grounded in your environment: technical, operational, and experience data, correlated in one platform.
Know where to start
The CX Copilot prompt library gives you ideas of what to ask. Get the analysis and export the chart. Change the group, or the time covered, just by asking.
Quality to outcome
Call quality, agent scores, and customer outcomes join on the same interaction. A coaching problem is separated from a technology issue.
Cost to serve
Improve the interactions that shape your metrics. A single view across every interaction to find trends, and focus agent time where it counts.
Oversight for every CX AI interaction
Tenor traces every handoff in your CX stack, and rates each failure by CX risk. Find the answers quickly in your own AI tools.
AI-to-human handoff
Every handoff and conversation outcome gets traced live in production. Know whether the cause sat in the flow design, speech recognition, or degraded audio.
Insights catalog
Asking the right question assumes you know where to look. AI-driven insights are surfaced and rated by CX risk impact, so your team works the highest-impact problem first.
Any AI tool, same data
The Operata MCP Server brings the same data into Claude, ChatGPT, or Microsoft Copilot, joined to your CRM or workforce management system through their own connectors.
Shaun James
Global Head of Managed Services, TTEC Digital
One source of truth for the whole CX team
CX Ops isn't the only team running on assumptions. IT and human agents get the same real-time telemetry, built for how each of them works.
Tenor for IT
Get to root cause quicker and improve MTTR, delivered in the channels you work in — Slack, Teams, Claude and more
Tenor for Human Agents
Readiness testing, real-time issue prevention, problem resolution and technical guidance for human agents
Ready to bring Observability to your CX stack?
See how Operata helps IT and Ops teams keep the customer experience connected across every platform in your stack.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
