The view you need, when you need it
Pre-built dashboards and views filter and surface insights across your CX stack in one view.
Call flows, AI turns, tool calls, and human agents land in a single record. Dashboards and Service Views show you every step across every AI agent, human agent, and platform you run.
Surface key performance metrics and corresponding insights
The proof behind every metric
Your in-house voice experts
Operata provides the tooling and suggestions to get the most from your Cloud contact center investment.
See recommendations, not problems
See your performance in context. Surfaced data points underline changes in performance, Vs global averages and automatic comparisons Vs peer norms
Continuous, proactive improvement
Assess hot spots with CX Risk Scores and drill into areas for improvement. Compare cohorts to highlight anomalies.
Across every customer interaction,
highlight the interactions that impact CX.
Every journey in one view
Journeys, flows, AI interactions, and agents. Every customer interaction across your CX stack, AI and human, in one place.
Filter by insight
Slice any dashboard by audio quality, network conditions, device health, or call behavior, ranked by how often each shows up. Isolate the calls worth looking at.
Escalation or misroute
Read your transfer rate against designed intent. Disconnect reasons and barge-in counts tell you which transfers to fix and which are by design.
The cause behind the silence
When a tool call or downstream API stalls, the customer waits and the AI carries on without the context it needed. See the failed span and its latency.
Repeat failure trends
Group repeat and failed AI interactions to find what they have in common. Design flaw or production issue, you know which to address.
More insights
Insights run across every dashsboard. Surface details fast with filters.
Think of it as Datadog for contact centers.
Nicolas De Kouchkovsky
No Jitter
Ready to bring Observability to your CX stack?
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
