Independent User Group for Amazon Connect - UK

Jun 3, 2026

The Royal College of Pathologists, 6 Alie Street, London, UK

Independent User Group for Amazon Connect - London

Independent User Group for Amazon Connect - UK

Meet the Contact Center
Observability experts

Igor Micich

Director, Business Development - APAC/EMEA

Igor has spent over 20 years leading mission-critical communications and transformation programs across government and large enterprise, with a focus on the discipline of running well at scale. He believes that good businesses move from reactive to resilient when teams share the same data, the same picture, and the same goal.

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Cloud contact centers & OPERATA

Better Together

Operata is the only CX Observability tool designed specifically for cloud contact centers and the IT, CX, and Operations teams supporting them.

Boost Agent Productivity

Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.

Faster MTTR

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

Control Service Quality

Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.

Optimize Your AI Investment

Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.