SOCAP National Conference

Oct 14, 2025
Oct 16, 2025

Omni Tempe Hotel, Phoenix, AZ

COLLECTIVE INTELLIGENCE: The Key to Excellence. Bringing together customer experience pros, bold thinkers, and industry trailblazers.

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SOCAP National Conference
Meet the Contact Center
Observability experts
Luke Jamieson

Luke Jamieson

CX Evangelist

Luke, a globally recognized CX thought leader and Evangelist at Operata, brings energy, creativity, and deep industry expertise. Passionate about human experience, he champions contact centers in delivering top-tier CX and employee engagement.

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Cloud contact centers & OPERATA

Better Together

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Operata is the only CX Observability tool designed specifically for cloud contact centers and the IT, CX, and Operations teams supporting them.

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Boost Agent Productivity

Capture agent feedback and suggest fixes in real time to resolve and reduce issues while improving AX and CX.

Faster MTTR

Correlate technical, operations, and experience data to identify issues, determine root causes, and resolve them quickly.

Control Service Quality

Independently measure performance SLAs for contact centers, agents, BPOs, MSPs, partners, and carriers you rely on.

Speed Time-to-Value

Gain insights to confidently transform your contact center, underlying systems, third parties, or end-user devices.

Lower Costs

Reduce call times, focus investment in the right areas, optimize spend, and measure what matters.

Optimize Your AI Investment

Deliver the voice quality required to get the most from transcription, sentiment analysis, agent assistants, and more.