OUR “KORA” RELEASE IS HERE 🎻– AGENT READINESS TESTS & DATA VIEWS TAILORED FOR IN-HOUSE TEAMS AND BPO PARTNERS.

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Platform Overview

AI-powered CX Observability platform, built for cloud contact centers

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PLATFORM

Real-time monitoring of every second, every call, every agent

End-to-end performance, benchmarking and load testing

Proactive recommendations for enhanced AX and CX

Agent Experience

Real-time tips to enhance digital experiences for agents and customers

Bring CX data to Operata and deliver new insights to 3rd-party systems

FEATURES

AI Featured Insights

Curated insights and recommended actions to improve key metrics, powered by Tenor AI™

Smart monitoring and real-time guidance for Agents to improve digital and customer experience

CX Copilot (Beta)

Natural language to interact with CX Observability data powered by Tenor AI™

Curated playbooks with interactive dashboards for proactive insights and actions

Operata Platform CX Observability features for IT, Ops, and CX teams

BUILT FOR

IT Operations

Contact Center Operations

Contact Center Agents

Contact Center Transformation

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Genesys® Cloud CX™

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What is a
Adherence
?

A metric showing how closely agents follow their scheduled shifts.

Adherence
Example

An agent is scheduled to work from 9 AM to 5 PM but consistently logs in late.

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