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What is a 
Amazon CCP (Contact Control Panel)
?

A web-based interface for managing calls in Amazon Connect contact centers.

Amazon CCP (Contact Control Panel)
 Example

Agents use Amazon CCP to answer, transfer, and log calls efficiently.

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Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to maintain a truly connected customer experience in today's complex cloud contact center ecosystem.

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