What is a ASR (Automatic Speech Recognition)?
Technology that converts spoken language into written text in real time.
ASR (Automatic Speech Recognition) Example
A contact center uses ASR to transcribe customer calls for analytics and compliance monitoring.
Automatic Speech Recognition (ASR) is a technology that enables machines to recognize and process human speech, transforming audio into accurate, structured text. In the contact center and CCaaS industry, ASR powers transcription services, voicebots, and analytics platforms that extract insights from customer conversations. It supports features such as real-time agent assistance, keyword spotting, sentiment detection, and compliance tracking. ASR helps organizations improve call quality, enhance customer experiences, and streamline operations by making spoken data searchable and actionable. When combined with AI and natural language processing (NLP), ASR unlocks deeper insights into customer intent and behavior.
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