OUR “KORA” RELEASE IS HERE 🎻– AGENT READINESS TESTS & DATA VIEWS TAILORED FOR IN-HOUSE TEAMS AND BPO PARTNERS.

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Platform Overview

AI-powered CX Observability platform, built for cloud contact centers

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PLATFORM

Real-time monitoring of every second, every call, every agent

End-to-end performance, benchmarking and load testing

Proactive recommendations for enhanced AX and CX

Agent Experience

Real-time tips to enhance digital experiences for agents and customers

Bring CX data to Operata and deliver new insights to 3rd-party systems

FEATURES

AI Featured Insights

Curated insights and recommended actions to improve key metrics, powered by Tenor AI™

Smart monitoring and real-time guidance for Agents to improve digital and customer experience

CX Copilot (Beta)

Natural language to interact with CX Observability data powered by Tenor AI™

Curated playbooks with interactive dashboards for proactive insights and actions

Operata Platform CX Observability features for IT, Ops, and CX teams

BUILT FOR

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Contact Center Transformation

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Genesys® Cloud CX™

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What is a
Hold Time
?

The amount of time a customer spends on hold during a call.

Hold Time
Example

A customer is placed on hold for 2 minutes while the agent verifies account details.

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