OUR “KORA” RELEASE IS HERE 🎻– AGENT READINESS TESTS & DATA VIEWS TAILORED FOR IN-HOUSE TEAMS AND BPO PARTNERS.

Product

Platform Overview

AI-powered CX Observability platform, built for cloud contact centers

Schedule a Tour

See the power of Operata with a personalised platform walkthrough

PLATFORM

Real-time monitoring of every second, every call, every agent

End-to-end performance, benchmarking and load testing

Proactive recommendations for enhanced AX and CX

Agent Experience

Real-time tips to enhance digital experiences for agents and customers

Bring CX data to Operata and deliver new insights to 3rd-party systems

FEATURES

AI Featured Insights

Curated insights and recommended actions to improve key metrics, powered by Tenor AI™

Smart monitoring and real-time guidance for Agents to improve digital and customer experience

CX Copilot (Beta)

Natural language to interact with CX Observability data powered by Tenor AI™

Curated playbooks with interactive dashboards for proactive insights and actions

Operata Platform CX Observability features for IT, Ops, and CX teams

BUILT FOR

IT Operations

Contact Center Operations

Contact Center Agents

Contact Center Transformation

Works with

Amazon Connect®

Genesys® Cloud CX™

Resources

RESOURCES

Stay up to date on product releases and company news

The cost savings, ROI and business benefits

ROI Calculator

How much can you save with Operata

Guides, advice & FAQs

COMPANY

Read our origin story and learn why we're singing in the clouds

Learn how Operata is innovating to fuel new insights and exceptional CX

Our partner ecosystem

Careers at Operata

DEVELOPERS

Full Dev guides & API docs

Latest releases & updates

Current service availability

Agent Readiness Tests and Data Teams to tailor views for in-house teams and BPO partners

Customers Pricing Why Operata

Sign in Start for free

This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more

Blog Glossary Whitepapers

What is a
ICE/ICE Server
?

Server for Interactive Connectivity Establishment

ICE/ICE Server
Example

Enabling connectivity in call centres

See Operata in action.

Lock in some time with a Product Specialist.

Thank you. Our friendly Operatas will get back to you soon!

Oops! Something went wrong while submitting the form.

Melbourne
‍3/162 Collins Street
Melbourne, Victoria 3000
Australia

Denver
1580 N. Logan St, Ste 660
Denver, CO 80203
USA

Product

Operata Platform Monitoring Assurance Insights Agent Experience Integrations

FEATURES

AI Featured Insights AX Copilot CX Copilot (Beta)Playbooks All Features

Resources

Pricing Whitepapers Customers Blog ROI Calculator Help Center Events

Company

Our Story Insights Why Operata?Partners Careers

Developers

Docs Changelog Status

Privacy Policy | Terms of Service

© 2025 Operata Pty Ltd