This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more
Accept
Deny
BlogGlossaryWhitepapers

What is a 
KPI (Key Performance Indicator)
?

A measurable value demonstrating how effectively a contact center achieves its goals.

KPI (Key Performance Indicator)
 Example

A KPI for a sales team might be a monthly target of 500 outbound calls.

Get Started

Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to maintain a truly connected customer experience in today's complex cloud contact center ecosystem.

Book a Demo
Product
Operata PlatformMonitoringAssuranceInsightsAgent ExperienceIntegrations
AI
CX Insights Graph®Customer Journey Trace®CX CopilotOperata MCP Server®
FEATURES
Agent CopilotAgent Readiness TestCustomer Journey Trace®CX CopilotOperata MCP Server®PlaybooksAll Features
Resources
PricingWhitepapersCustomersBlogROI CalculatorHelp CenterEvents
Built for
IT OperationsContact Center OperationsContact Center AgentsContact Center Transformation
Company
Our StoryWhy Operata?PartnersCareersGet in Touch
Developers
DocsChangelogStatus
Privacy Policy  |  Terms of Service
© 2025 Operata Pty Ltd