The time it takes for data to travel from one point to another across a network often measured in milliseconds (ms).
You say “hello” on a call, but the person on the other end hears it half a second later. That delay? That’s latency and it can make conversations feel awkward or unnatural.
In networking, latency refers to the delay between sending a request and receiving a response. It’s a critical factor in real-time communication, like voice, video, and live chat.
There are different types of latency:
Low latency is essential for a good user experience in:
High latency doesn’t always mean packet loss or failure, it means slowness. In contact centres, high latency can lead to:
Latency is typically measured in round-trip time (RTT). Anything under 150ms is generally considered acceptable for voice; beyond that, users start to notice.
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Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
