What is a 
MOS Score (Mean Opinion Score)
?

A numerical measure of call quality rated by users.

MOS Score (Mean Opinion Score)
 Example

A call with a MOS score of 4.5 is considered excellent in quality.

Get Started

Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to maintain a truly connected customer experience in today's complex cloud contact center ecosystem.

Book a Demo