This website or its third-party tools use cookies, which are necessary for its functioning and required to achieve the purposes illustrated in the privacy policy. You accept the use of cookies by closing or dismissing this notice, by clicking a link or button or by continuing to browse otherwise. Learn more
Accept
Deny
BlogGlossaryWhitepapers

What is a 
True Calls Per Hour
?

A metric measuring the number of calls an agent handles in an hour, excluding non-productive time.

True Calls Per Hour
 Example

An agent handles 25 calls in an hour, with minimal idle or hold time.

Get Started

Ready to bring Observability to your CX stack?

See how Operata helps IT and Ops teams keep the customer experience connected across every platform in your stack.

Book a Demo
Product
Operata PlatformCustomer Journey Trace®CX AI Agent ObservabilityBuilder ExperienceIntegrations
Tenor
For Ops teamsFor ITFor Human Agents
FEATURES
MonitoringAssuranceInsightsAgent ExperiencePlaybooksAll Features
Resources
PricingWhitepapersCustomersBlogROI CalculatorHelp CenterTrust CenterEvents
Built for
IT OperationsContact Center OperationsContact Center AgentsContact Center Transformation
Company
Our StoryWhy Operata?PartnersCareersGet in Touch
Developers
DocsChangelogStatus
Privacy Policy  |  Terms of Service
© 2026 Operata Pty Ltd