Modern environments require modern monitoring.
Operata gives you the rich, end-to-end performance data you need to succeed in the cloud. Operata brings together data from the CCaaS and Carrier, Network & WebRTC and the Agent Experience to provide observability from the Customer to the Agent and everything in between.
Move with confidence
Whether you’re migrating, making network changes, updating browsers or modifying underlying services, Operata gives you a precise picture of the customer and agent experience in real time.
Secure insights within your AWS environment
Operata provides out-of-the-box data collection and federation from within your AWS account. It brings together analytics from within contact flows, contact trace records in Kinesis and CloudWatch and unifies across softphone performance metrics and logs.