Modern environments require modern monitoring.
Move with confidence
Whether you’re migrating, making network changes, updating browsers or modifying underlying services, Operata gives you a precise picture of the customer and agent experience in real time.
Secure insights within your AWS environment
Operata provides out-of-the-box data collection and federation from within your AWS account. It brings together analytics from within contact flows, contact trace records in Kinesis and CloudWatch and unifies across softphone performance metrics and logs.