Modern environments require modern monitoring.
Operata gives you the rich, end-to-end performance data you need to succeed in the cloud. Operata brings together data from the CCaaS and Carrier, Network & WebRTC and the Agent Experience to provide observability from the Customer to the Agent and everything in between.
Move with confidence
Whether you’re migrating, making network changes, updating browsers or modifying underlying services, Operata gives you a precise picture of the customer and agent experience in real time.
Secure insights within your cloud contact center environment
Operata provides out-of-the-box data collection and federation from across your end-to-end environment. It brings together analytics from agent environments, networks, CCaaS applications and unifies insights across softphone performance metrics and logs.