Modern environments require modern monitoring.
Move with confidence
Whether you’re migrating, making network changes, updating browsers or modifying underlying services, Operata gives you a precise picture of the customer and agent experience in real time.
Secure insights within your cloud contact center environment
Operata provides out-of-the-box data collection and federation from across your end-to-end environment. It brings together analytics from agent environments, networks, CCaaS applications and unifies insights across softphone performance metrics and logs.