Unearth New
CX Insights With
Contact Lens
Draw correlations across Operata and
Contact Lens data for improved AX and CX.
Actionable Insights
A real-time feed of Tenor AIā¢ insights and recommendations to improve key performance and CX metrics.
Surface Issues
AI Featured Insights surfaces potential issues and trends impacting performance, and recommends actions for resolution.
Detect Anomalies
Tenor AIā¢ automatically detects a range of technical anomalies affecting large cohorts of agents or resources.
Real-time actionable insights, at-a-glance.
Anomaly Detection
Tenor AIā¢ automatically detects a range of technical anomalies affecting large cohorts of agents or resources, such as regional outages or software update incompatibilities.
Keyword Alerts
Operata provides templates for CCaaS conversational analytics rules to automatically identify calls in real time where one party said a matching phrase for āI canāt hear youā or compliance and legal scenarios.
Mid-Call Abandons
Operata automatically identifies Terminal CX Events such as mid-call abandons, where one party abandons the call after a conversation has started.
Agent Abuse Events
Working with CCaaS conversational analytics, Operata automatically identifies calls in real time where the agent may have been subject to abusive language.
Agent Mic Use
Identify calls where agents used non-approved microphones, and prompt those agents to change to an approved microphone for the next call.
āOperata helped us troubleshoot
errors and understand the
impact of remediation actions.ā
Alex Seng, Business Analyst, Everlight Radiology
Combining GenAI and machine learning
with proprietary data and algorithms.
See Operata in action.
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