A real-time feed of Tenor AIā¢ insights and recommendations to improve key performance and CX metrics.
AI Featured Insights surfaces potential issues and trends impacting performance, and recommends actions for resolution.
Tenor AIā¢ automatically detects a range of technical anomalies affecting large cohorts of agents or resources.
Tenor AIā¢ automatically detects a range of technical anomalies affecting large cohorts of agents or resources, such as regional outages or software update incompatibilities.
Operata provides templates for CCaaS conversational analytics rules to automatically identify calls in real time where one party said a matching phrase for āI canāt hear youā or compliance and legal scenarios.
Operata automatically identifies Terminal CX Events such as mid-call abandons, where one party abandons the call after a conversation has started.
Working with CCaaS conversational analytics, Operata automatically identifies calls in real time where the agent may have been subject to abusive language.
Identify calls where agents used non-approved microphones, and prompt those agents to change to an approved microphone for the next call.
Alex Seng, Business Analyst, Everlight Radiology