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Operata Operata

Cloud communications is the future. Now.

Cloud agility delivers new levels of capability, scalability, flexibility and efficiency.

But, despite the benefits, new challenges have also emerged.

With new cloud environments, ensuring high quality Agent & Customer experiences requires new tools.

To measure performance, pinpoint issues, manage new SLAs and resolve challenges across complex ecosystems.

So we decided to create them.

Our Mission

At Operata our mission is to help businesses have quality conversations.

It's about better connection.

And we are doing this by building the world's first experience management platform for cloud contact centres.

Our People

  • John Mitchem

    Co Founder

    With a background in enterprise service management and voice network engineering, John has lead complex contact centres and large scale telephony transformation into CPaaS, UCaaS and CCaaS solutions.

  • Andy Scott

    Co Founder

    Andy has a 20+year history in providing voice and collaboration services into global banks, utilities and enterprises. His experiences in building and operating contact centre, voice and collaboration services have driven a strong Service Managment ethos.

  • Romilly Blackburn

    Co Founder

    With 15+ years experience in voice and messaging SaaS, Romilly is co-founder of Whispir(ASX:WSP) and was it's COO. Recently he was CPO & CMO of Smooch.io (Acq:Zendesk). His background is in enterprise omnichannel, SMS, voice and chat software.

  • Manoj Perera

    Principal Engineer

    A full stack developer & architect with 15+ years in leading software teams, Manoj's career has seen him lead product development across a range of CPaaS and cloud based messaging applications.

  • Matt Blair

    Principal Engineer

    Matt has a deep software and Devops background in startups and enterprise. Matt's engineering talent bridges anything from Golang to Python with a deep passion for best practice.

Our Values

For us, better connection is something we live — with our people, customers, partners and our team:

Execute the why.

Grow with purpose.

Play the long game.

Build respect, value relationships.

Progress over perfection.

Act and iterate.

Be fearless.

Be empowered to innovate without fear.

We're customers too.

We solve the problems we have.

Impress yourself.

Do it because you think it is valuable.

Leave it better than we found it.

Use our knowledge to do some good.

Be thoughtful.

Think first, empathize, consider our impact.

Let's start Operating.


Find out more from one of our friendly Operatas.