Current Streams

We are actively seeking existing and new Operata customers as Design Partners for the following current Design Partner streams:

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Operata for AI Self Service - Voice AI

Focussing on LiveKit, Vapi, Pipecat, ElevenLabs, AssemblyAI. OpenAI and other Voice AI leaders and the handoff of self service conversations to agents running on Genesys and Amazon Connect.

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Operata for AI Self Service - AI CX

Focussing on Sierra, Decagon, Parloa, Cresta and other AI CX leaders and the handoff of self service conversations to agents running on Genesys and Amazon Connect.

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Operata for AI Self Service - Amazon Connect

Focussing on Amazon Connect conversational AI stack, Lex, Agents and (coming soon) NLX.

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Operata for Genesys Cloud CX

End-to-end CX Observability in Genesys Cloud CX contact centers.

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Get Started

Ready to bring CX Observability to your contact center?

See how Operata empowers IT and Ops teams to maintain a truly connected customer experience in today's complex cloud contact center ecosystem.

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