Enterprise customer experience moves too fast for static dashboards and log hunting. Overseeing live customer interactions requires continuous, second-by-second intelligence. Tenor sits above your multi-vendor stack to turn scattered signals into real-time insights and actions.
Tenor conducts root-cause analysis and delivers instant resolutions directly inside Slack, Teams, or your enterprise LLM via the Operata MCP Server. IT teams get packet-level proof, and slash MTTR from days to minutes.
Learn more
An agentic canvas for analysis and charting. Ask questions in plain language and Tenor queries correlated technical, operational, and expereince data across your CX estate. Surface hidddent patterns and visualize performance.
Learn more
Delivers real-time technical guidance to the agent's browser tab. Tenor detects browser, Wi-Fi, or headset degradation as it happens, recommending best-practice fixes so agents can self-heal local issues.
Learn more
Tenor draws on more than 1 trillion data points — logs, events, traces, metrics, metadata, and activity — ensuring that every insight and recommendation is anchored in the real-time technical and operational reality of your customer experience.
Governance boards can't audit what nobody measured. Guardrails and offline evals live inside the AI platform. Tenor traces every handoff and verifies behavior in live production, so IT and Ops keep the record and the control.
Real-time CX telemetry is only as valuable as the action it enables. With Tenor acting continuously across your stack, IT and Ops leaders gain the confidence to execute their AI mandates, cut resolution times, and improve customer outcomes with certainty.
Classify one attribute or pattern into a clear concept: Low Audio Energy, Short Call, High Latency and Low MOS. These single‑factor insights are the building blocks for understanding what happened during a span.
Composite insights combine atomic insights across a customer journey. For example, Customer Abandonment is triggered when a Customer Disconnect is combined with Low Audio Energy and Short Call. Composite insights tell the bigger story and point you toward the fix.
Visit the Operata Docs for a deeper dive into the Operata Insights Catalog.
AI Featured Insights helps teams by:
Some of the types of issues it automatically detects include:
Use of non-approved microphones by agents
Insights is a real-time feed of curated insights and AI Summaries powered by Tenor AI™. It surfaces performance anomalies, trending issues, and prioritized recommendations across CX and agent environments.
Operata Insights delivers curated, actionable insights by correlating technical, operational, and experience data. It surfaces prioritized recommendations, contextual issues, and proactive guidance to help CX/AX teams improve performance before problems escalate.
Insights includes tools for resolution orchestration — e.g. alerts, automated workflows, ticketing, call rerouting or callbacks — so that identified problems can be remediated efficiently.
It uses large datasets (“billions of minutes” of data) to establish baselines and trends. AI (via Tenor AI™) powers features like Featured Insights, Playbooks, and CX Copilot (beta) to automatically generate recommendations and help users interact with observability data.
See how Operata empowers IT and Ops teams to intelligently resolve issues and improve interactions in your contact center.
Book a Demo
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
800 W. El Camino Real #180,
Mountain View,
CA 94040, USA
Melbourne
3/162 Collins Street
Melbourne, Victoria 3000, Australia
Denver
1580 N. Logan St, Ste 660
Denver, CO 80203, USA
